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Operations Team Lead

1 week ago

Chennai, Tamil Nadu, India Citigroup Full time
Job Overview

The Ops Sup Supervisor is an intermediate management level position that provides leadership and direction to a team of employees, ensuring seamless operations support services delivery in alignment with Citi's operations infrastructure and processes.

Key Responsibilities
  • Lead and mentor a small Operation Support team through delegating daily tasks and responsibilities, recommending new work procedures to streamline operations.
  • Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including recommendations on pay increases, promotions, terminations, etc.
  • Analyze operations information and make evaluative judgements to solve problems.
  • Identify and resolve routine problems and operational issues within established procedures.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Qualifications
  • 10-12 years of relevant experience.
  • Direct line management experience in a call center or production environment preferred.
  • Working knowledge of the financial industry preferred.
  • Proactive leadership and motivational skills.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistent clear and concise written and verbal communication skills.