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Team Lead

1 month ago

Chennai, Tamil Nadu, India Omega Healthcare Management Services Full time
Job Duties / Responsibilities:

Staff Management
Directly supervises assigned Analysts and is responsible to address day to day questions/concerns, ensure daily and weekly production targets are met and completion of CAP items when required.
Provides on-going performance feedback, including concerns and recommendations raised by Technical and Quality Assurance teams.
Responsible for completion of performance appraisals and corrective action as needed with support and guidance of Project Manager, Operations.

Production and Project Management
Responsible to monitor team's productivity and pacing and provide integral support to Project Manager, Operations in validating established benchmarks and creating and maintaining applicable SOPs.
Escalates production concerns to Project Manager, Operations and facilitates case validation with Project Analyst or Project Lead as needed after initial outreach to Analysts.
For project(s) assigned, responsible for project dashboard maintenance, case and flag allocation for all project team members and daily completion of project production trackers, alerting Project Manager, Operations for any production deficit(s) and reason (e.g. slow performers, unplanned leaves).

Data Management and Quality
Review trackers and other data sources for discrepancies to ensure alignment with productive tasks; works with their team to reconcile reported tasks entries as needed to ensure accurate reporting.
Works closely with MIS to establish and maintain workflows for productivity reporting; is responsible for on-going review and validation of data.
Performs basic data queries as needed to aid productivity monitoring and validation.

Education & Experience:
5+ years' experience in Team Management, Project Management and Process Management
UG/PG in Medical and Non-Medical
Experience with Excel required and with query tools such as SQL, R Access will be an added advantage.

Required Skills / Abilities:
Excellent communication skills and abilities to collaborate with and present to individuals of varying levels of authority, including senior and Executive leadership
Strong organizational and time management skills
Outstanding written and verbal skills
Strong interpersonal and supervisory skills required
Ability to multi-task, work under pressure and meet deadlines required
Demonstrated ability to work as a team player with multi-disciplinary project teams