Team Lead, Software Operations

2 weeks ago

Chennai, Tamil Nadu, India TD SYNNEX Full time
Job Purpose:  

The Order Processing Team Lead is responsible to supervise, guide and motivate the Order Processing team on a daily basis in addition to extended support to manager. As a team lead, you will be the contact point for all team members, so communication skills is essential. This position requires the ability to act proactively in ensuring smooth day-to-day team operations and effective collaboration. Team lead is expected to be capable of processing orders for multiple line-cards. Ultimately, a team lead should lead by setting a good example and engage the team to achieve goals. Be in the forefront of process enhancement and resolving technical issues.
 

Responsibilities:

  • Supervise, guide and motivate team members on daily basis and provide training as and when needed to ensure all orders are completed accurately within SLA. 

  • Understands the overall process flow of procurement, finance and compliance in addition to being knowledgeable in sales order for multiple line cards.

  • Extend support to manager in providing updates, feedback, and ideas as well as assist business team with ad hoc request/inquiries related to orders.

  • Serve as main contact point for sales team and coordinate with finance, compliance and management team.

  • Participating in ad hoc project and discussions on reporting

Knowledge, Skills and Experience:

  • 5 to 8 Years of relevant work experience.

  • Bachelor's Degree with Business, IT, Supply Chain Field of Study preferred.

  • Able to execute instructions and to request clarification when needed.

  • Possesses strong data entry skills.

  • Able to perform basic mathematical calculations.

  • Able to recognize and attend to important details with accuracy and efficiency.

  • Able to communicate clearly and convey necessary information.

  • Able to converse and write effectively in English and Spanish.

  • Able to create and conduct formal presentations.

  • Able to interact effectively with all levels of management.

  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

  • Possesses strong multi-cultural interpersonal skills.

  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

  • Possesses strong organizational and time management skills, driving tasks to completion.

  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.

  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

  • Able to work independently with minimum supervision.

  • Able to maintain confidentiality of sensitive information.

  • Able to build solid, effective working relationships with others.

  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

  • Able to quickly learn new systems and technology.

  • Able to use relevant computer system applications at an advanced level. ​

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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