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Chennai, Tamil Nadu, India Yes Bank Limited Full time

**Job Summary:**

We are seeking an experienced Team Lead to join our team at Yes Bank Limited. In this role, you will be responsible for overseeing the optimization of collections efficiency across various products within outsourced outbound call centers.

The ideal candidate will have strong leadership skills and the ability to strategically oversee the team's performance, ensuring compliance with operational guidelines and achieving collection targets.

**Key Responsibilities:**

  • Drive the achievement of resolution and rollback targets for assigned portfolios.
  • Monitor and analyze call agent productivity and overall team performance.
  • Collaborate with internal teams to resolve customer disputes promptly.
  • Manage external relationships with outsourced call centers and vendors.

**Requirements:**

  • Demonstrated experience in leading high-performing teams.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.