Senior Product Specialist

Job Description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act andoperate, serve as a compass in our decision-making, and playa big rolein how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key toanticipatingour clients needs and exceeding their expectations.

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.5 billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America, Europe, and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

DEPARTMENT BRIEF:

- Data Solutions Organization (DSO) is the industry-leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client s workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business.. Our solutions portfolio includes Standard Data Feed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange Data Feed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives. The DSO Product Management team is looking for a Senior Product Specialist to contribute to product management and support. In this role, you will be expected to understand DSO products and delivery technologies comprehensively, be a key contributor to defining and expanding the available product packages, and enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed group of Content, Product, Strategy, Sales & Support and Engineering.

JOB RESPONSIBILITES:

- You will work on Content API products as a Senior Product Specialist (SPS). You will work closely with a broadly distributed group of
- engineers, strategy, sales, and support specialists, data content analysts, and quality assurance personnel. PS will work as a key product
- lead to further expand and support the OnDemand product line.
- Act as the product lead for the Content APIs
- Actively participate and contribute to internal and external calls to understand client requirements/issues and current priorities.
- Understand the product strategy and help develop solutions that will help us deliver on strategy.
- Work with internal stakeholders to ensure timely delivery as agreed upon. Manage the group s daily inflow of DSO product requests and guide them to a meaningful and timely resolution
- Research and prioritize questions, bugs, and enhancement requests that come through RPDs or Issue Trackers.
- Communicate with the support team regularly to gather feedback on client issues and activity
- Perform operational tasks including initial client setup, Notify announcements, and account maintenance.
- Document new releases and update training and marketing materials to communicate application features and benefits
- Identify recurring issues/requests and make recommendations for feature enhancements
- Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
- Coach and train junior team members

Required Skills:

- Undergraduate/Master s degree in Finance or Information Systems
- Strong technical and business skills (including presentation and communication
- Basic understanding of the Global Investment Industry and Enterprise Data Delivery solutions
- Professional experience and competency in three or more of the following:
- Log design and troubleshooting
- Technical QA methodology
- Programmatic APIs, RESTFul APIs
- Specification writing / technical documentation
- FQL, Kibana, Jenkins and GitHub
- Intermediate Python knowledge, R, Matlab
- Testing using Postman and CI/CD tools like Jenkins
- Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products
- Ability to work on multiple projects with shifting priorities.
- Self-disciplined and motivated work ethic.
- Ability to see projects through from start to finish.

Highly Desired Attributes:

Knowledge or experience with Enterprise software from FactSet, CapIQ, Thomson Reuters or Bloomberg

Knowledge of financial databases used in financial markets

Experience with creating and maintaining product documentation

Proven track record of guiding large projects to success

Strong QA skills including planning, exploratory testing, defect reporting and troubleshooting.

Company Culture and Benefits:At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry.