Product Support Specialist

2 weeks ago

Hyderabad, India Launchio Consulting Full time

Job Description – Product Support Specialist

Position: Product Support Specialist

Location: Hyderabad, India

Salary: ₹5,00,000 – ₹7,00,000 per annum (based on experience)

Joining Requirement: Immediate Joiners Only

About the Role

We are looking for a skilled and motivated Product Support Specialist to join our team in Hyderabad. The ideal candidate will have strong expertise in Windows products and a passion for delivering excellent technical support to end users.

Key Responsibilities

  • Provide technical support for Windows-based products and solutions.
  • Troubleshoot, diagnose, and resolve product-related issues in a timely manner.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.
  • Maintain accurate documentation of reported issues and resolutions.
  • Ensure high levels of customer satisfaction through professional communication and problem-solving.

Requirements

  • Proven experience working with Windows products.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team-oriented environment.
  • Immediate availability to join.

What We Offer

  • Competitive salary package (₹5 LPA – ₹7 LPA depending on experience).
  • Opportunity to work in a collaborative and dynamic environment.
  • Career growth and learning opportunities.

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