Senior Product Specialist

5 days ago

Hyderabad, India Zenoti Full time

Senior Product Specialist

Hyderabad, Telangana, India

What will I be doing?

  • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Drive demos, walk-throughs and solution reviews with customers.
  • Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
  • Configure Zenoti to meet customer business scenarios
  • Identify risks based on current product capabilities; define and implement mitigation plans
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction
  • In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
  • Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
  • To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
  • Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
  • Ensure the adherence to SLAs, and key metrics according to the organizations goals and objectives
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

  • 5-8 years of experience in Implementation and support of Enterprise products
  • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
  • Proven fast learner of enterprise applications, experience in implementing cloud solutions.
  • Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations,
  • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Open to travel on short notice to customer locations when required
  • Good to have knowledge of Web Design using HTML, JavaScript
  • Good understanding of MS Office, JIRA, Basecamp applications
  • Ability to learn new skills and operate in a fast-paced and changing environment.
  • Experience in the wellness/spa industry is a plus.
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

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