Process Manager

Are you ready for a new beginning We need your talent knowledge and dedication to better our world with biology Our purpose points the way In Novonesis we know that solutions rooted in biology can help solve humanity s biggest challenges Since we began more than a century ago this has been our guide It s how we ve gotten so far And it s how we ll impact the future Now more than ever the world needs change And with biosolutions the possibilities for transformation are endless We re here to better our world with biology We are seeking a highly capable and forward-thinking Process Manager - Indirect Procurement Operations to join our Corporate Shared Services team in Bangalore India This role is responsible for managing the operational performance of Indirect Procurement processes as well as identifying opportunities for optimization by leveraging our technology platforms such as Coupa and SAP HANA Additionally the role involves driving continuous improvements across all processes The ideal candidate will possess deep operational expertise strong leadership and team mentoring skills exceptional analytical and presentation abilities and a passion for leveraging emerging technologies to achieve operational excellence The position reports to Head of CSS Global Procurement Operations Master Data Key Roles and Responsibilities Procurement Operational Excellence Support the aspirations set by Global Indirect Procurement and Global Procurement Excellence in terms of P2P business processes and technology Ensure a strong collaboration with Global Procurement Excellence related to leveraging e g technology platforms delivering efficiency to the processes and NVS Team Service Delivery Management Lead a team of process experts delivering high-quality Indirect Procurement Operations services across all Novonesis regions excluding CN and LATAM Oversee daily operations performance management service delivery and stakeholder satisfaction Act as a working team lead hands-on when needed managing work allocation performance and team motivation Core Operational Deliverables Team PR to PO Support Manage end-to-end requisition to PO lifecycle in Coupa and SAP resolve issues such as incorrect coding or missing approvals Order Management Oversee general order processing including open order closures Invoice Discrepancy Resolution Coordinate with relevant teams to resolve procurement-side issues impacting invoice processing Query Management Serve as the first point of contact for purchasing-related queries from users and suppliers Policy Compliance Monitoring Ensure adherence to procurement policies e g approved buying channels payment terms Audit Support Provide documentation and insights for internal and external audits Reporting Analytics Deliver actionable insights and dashboards to leadership identify process gaps and improvement opportunities together with Global Procurement Excellence Project Transformation Support Support initiatives like No Po No Pay guided buying and automation projects Training Knowledge Management Maintain SOPs and process documentation promote best practices and continuous learning Stakeholder Engagement Partner closely with the Global Procurement and Procurement Excellence Finance IT and other business units to identify pain points implement best practices and drive standardization and compliance across Procurement processes and act as a trusted operational partner Technology Data-Driven Operations Operational Efficiency In close collaboration with Procurement excellence team leveraging technology and data analytics to drive first-time-right outcomes and shift from transactional to insight-driven operations Support adoption of new tools and digital capabilities in a continuously evolving procurement landscape People Performance Leadership Set direction define goals coach and develop team members and foster a collaborative end user-centric culture Maintain low employee turnover through engagement recognition and capability building Resolve conflicts constructively and promote a high-performance environment Controls Compliance Risk Management Ensure strong internal controls segregation of duties and compliance with audit requirements Liaise with auditors and implement risk mitigation measures Training Knowledge Management Business Continuity Maintain up-to-date SOPs process maps and documentation to ensure operational consistency and readiness Establish and regularly test business continuity plans to minimize disruption during resource transitions system outages or unforeseen events Ensure effective knowledge transfer and cross-training within the team to build redundancy and resilience Project Resource Management Support change initiatives and support global cross-functional projects Optimize resource utilization manage competencies and ensure effective documentation and escalation processes Qualification and Work experience Essential Bachelor s or Master s degree in Business Supply Chain Finance or related field 10 years of work experience in Procurement Operations P2P domain 5 years of work experience in leading operations teams process transition or process optimization Strong hands-on experience with Coupa and SAP experience in multi-ERP environments is essential Strong MS office skills and working knowledge of MS Power Platform Proficiency in Data Analysis and Leadership presentations Fluent in written and spoken English Proven ability to lead projects independently and collaborate across functions and geographies Strong focus on operational efficiency with a track record of identifying process bottlenecks and implementing scalable solutions Experience using data and technology to streamline procurement operations and improve service delivery metrics Desired Working experience in SAP Financials Accounts Payables process and Process mining Celonis Familiarity with ticketing and service management tools such as ServiceNow Zendesk Experience with procurement transformation initiatives and change management Exposure to Lean Six Sigma or other process improvement methodologies Familiarity with procurement compliance frameworks and audit processes Interpersonal skills Behaviors Act empowered take ownership within mandate proactively monitor and report as needed Strong communicator and customer orientation Drive for simplicity technology and efficiency Compliance mind set combined with understanding of business needs Problem-Solving mindset structured process oriented and able to identify process improvement needs Good inter-personal networking and ability to manage stakeholders internally and externally Good negotiation and conflict resolution skills Demonstrates knowledge attention to detail shares best practices provides guidance to team when needed monitors quality of work and workload and is able to advice team managers on rebalancing needs Good follow-up skills and task management Understands competencies needed and works towards sustaining and or growing competencies Change management Flexibility as regards availability at work specially around significant work deadlines Understands competencies needed and works towards sustaining and or growing competencies Role model Novonesis Core Leadership Skills and Culture Commitments Could our purpose be yours Then apply today At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants We recommend you not to attach a cover letter to your application Instead please include a few sentences in your resume CV about why you are applying To ensure a fair recruitment process please refrain from adding a photo in your resume CV Novonesis is dedicated to fostering a unique community by embracing and respecting differences We make all employment decisions based on business needs ensuring that every individual can thrive regardless of identity or background such as ethnicity religion gender sexual orientation age disability or veteran status Want to learn more Learn more about Novonesis our purpose and your career opportunities at Not the right fit for you Even if this job isn t the right fit for you perhaps you know someone who might find it interesting If so please feel free to share the job link and encourage them to apply Thank you for your referral Please check out our other open positions The right fit for you could just be a few clicks away Stay alert Avoid recruitment scams At Novonesis we are committed to maintaining a safe and transparent recruitment process Please be aware of potential scams targeting job seekers and take note of the following Novonesis will never ask for sensitive personal information such as bank account details Social Security numbers or passwords at any stage of the hiring process Novonesis does not make employment offers without conducting interviews with candidates If you receive suspicious communication claiming to be from Novonesis please do not share any personal or 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