▷ (Immediate Start) Manager - Process Management

Job SummaryAs a member of S T Process Design team candidate should have proficiency in using ARIS application to create process maps in BPMN format Partner with S T product stakeholders and Transformation team stakeholders to develop business process documentation in ARIS 10 which accurately reflects the as is to-be processes resulting from stakeholder discussion S T Projects Process Review etc Review process documentation produced by other colleagues to ensure the approach to process modelling is consistent across the S T Process Universe with ARIS standard conventions Challenge the current process design and support to S T colleagues to ensure design decisions made supports customer driven process design output Employee Journey Employee ExperienceReview process with process improvement mindset and drive projects using process improvement methodologies viz Lean Six Sigma A3Key ResponsibilitiesStrategy Represent good process design principles in programme activities design sessions and decision making Provide clear guidance to programme stakeholders around good process design and how to apply process design principles to design work Business Prepare user-friendly process maps and associated documentation in line with overall process governance design principles and standards required by the Process Design team within the S T COO office Work with multiple stakeholders to develop workable process designs which can be operationalised successfully and provide quality outcomes customer experience TATs SLAs risk mitigation etc Validate process designs various streams ensuring processes are designed in line with overall process design principles and standards Identify opportunities for process standardisation automation and streamlining as part of design activities ProcessesAs a member of the S T Process Design team Partner with S T product stakeholders and Transformation team stakeholders to develop business process documentation in ARIS 10 which accurately reflects the as is to-be processes resulting from stakeholder discussion S T Projects Process Review etc Review process documentation produced by other colleagues to ensure the approach to process modelling is consistent across the S T Process Universe Provide challenge and design support to S T colleagues to ensure design decisions made support good process design output People Talent Provide technical direction to the transformation programmes Stakeholders to ensure good process design activities are baked into project timelines Lead by example and build the appropriate culture and values in relation to S T processes i e customer driven Collaborate with S T Process Design colleagues to ensure end-state process maps modelled in ARIS10 are in line with our modelling conventions Risk Management Ensure that process maps and associated documents capture operation risk requirements in line with group standards Identify and develop solutions to mitigate risks identified Develop controls within processes to meet Bank identified risks Governance Deliver to timeframes required by programme stakeholders Accurately size effort and time required to produce process maps and associated documentation feed into project plan Identify issues with and risks to delivery of quality outputs within required timescales work with Project Manager and Line Manager to resolve or mitigate Prioritise own workload effectively Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Key stakeholders SCM CRES CABM S T COO team Global Process Owners Skills and Experience ARIS Application usage proficiency Must have experience designing customer processes for large organisations enabled by technology Experience with HR SCM CRES processes and good technical appreciation Strong communication skills - oral written and presentation with an ability to engage and support a variety of stakeholder levels including management Experience of managing business requirement multitasking and process re-engineering within large complex rapidly changing and dynamic environments whilst often under pressure Outcome focussed with excellent problem-solving abilities whilst exercising good judgement Ability to prioritise issues seeing the big picture and thinking conceptually whilst simultaneously having very close attention to detail Good knowledge on MS Office applications Qualifications Education - Graduate in any discipline Training - ARIS process designer Languages - English About Standard CharteredWe re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offerIn line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 21665