Sr. Process Excellence Manager
15 hours ago
Process Sr ManagerThe Process Sr Manager will be responsible for identifying delivering and documenting opportunities for improvement which will result in analyzing creating and implementing solutions to achieve business objectives The Process Sr Manager will organize and facilitate project-based endeavors which may include identifying and resolving operational issues enhancing productivity reducing waste improving customer service or reducing costs In this role you will Lead initiatives such as Continuous Improvement COPC ISO Readiness and Voice of the Customer VOC across locations for the company Drive continuous improvement projects to improve process performance and or generate Quality Net Savings Support with innovation and or transformation roadmaps for prospective clients by working closely with the solutions team to deliver transformation-led RFP responses Drive training related to Transaction Quality TQ and Six Sigma Lead design thinking processes and provide guidance for Green Belt and Black Belt projects within the organization Conduct training to improve the Quality DNA of the organization Monitor contractual productivity commitments perform gap assessment and work with Account leaders to resolve discrepancies Support the account operational risk reviews led by the central risk team by providing data and artifacts Drive idea generation initiatives and Kaizen projects Drive VOC Customer Satisfaction CSAT Net Promoter Score NPS actionable across the team and maintain improve the scores We are looking for someone who has Required Education and Experience Bachelors degree in Business Business Analytics Engineering or related field or equivalent education training and experience Minimum 10 years of business process improvement continuous improvement project management or other closely related field with at least 5 years of experience in Quality Assurance Improvement Must have experience in Digital Transformation and Data Science Black Belt certification from accredited organization and experience in statistical transformation experience A minimum of 2 years in a managerial position or currently in a Senior Manager position Preferred Education and Experience Experience at ResultsCX or BPO industry Data Science Certifications About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow while improving efficiency and reducing costs ResultsCXs 30 -year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20 000 colleagues worldwide Our core expertise extends to actionable analytics contact center as a service CCaaS and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing fun culture to deliver next-generation customer experiences on behalf of our clients ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race color religion national origin sex sexual orientation gender identity age disability veteran status or any other protected factors under federal state or local law
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Process Excellence Manager
2 weeks ago
Bangalore, India Urban Company Full timeOverview:- We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...
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Process Excellence Manager
18 hours ago
bangalore, India Urban Company Full timeOverview:-We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...
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Process Excellence Manager
2 weeks ago
Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full timeManager – Process Excellence Work Location: Aqaba, Jordan (On Site) Reports to: General Manager – GIA Apparels GIA Apparels, one of Jordan’s leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement. What you’ll do Ensure company processes...
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Process Excellence Manager
2 weeks ago
Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full timeManager – Process Excellence📍Work Location: Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan’s leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement. What you’ll doEnsure company processes are...
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Process Excellence Manager
2 weeks ago
karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full timeManager – Process Excellence📍Work Location: Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan’s leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement. What you’ll doEnsure company processes are...
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Process Excellence Manager
6 days ago
karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full timeManager – Process Excellence 📍Work Location: Aqaba, Jordan (On Site) Reports to: General Manager – GIA Apparels GIA Apparels, one of Jordan’s leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement. What you’ll do Ensure company...
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Process Excellence Manager
2 weeks ago
bangalore, India TE Connectivity Full timeThis role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...
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Avp - Process Excellence
2 weeks ago
Bangalore, Karnataka, India MUFG Full timeAbout MUFG Global Service MGS MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc ...
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Sr. marketing operations excellence analyst
1 week ago
Bangalore, India Chargebee Full timeAbout the Role We’re building a high-performing, AI-enabled marketing organization—and we’re looking for a Sr. Marketing Operations Excellence Analyst to help us scale faster, smarter, and more insightfully. This role sits at the intersection of project management, data structure, technical scoping, and agent building . You'll be the...
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Sr. Product Manager, Dps Credit
2 weeks ago
Bangalore, Karnataka, India Visa Full timeCompany DescriptionVisa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure...
