Process Excellence Manager

2 hours ago

Bangalore Urban Karnataka India, IN Ola Electric Full time

Senior Manager – Process Excellence (Sales and Service Operation at Ola Electric)

Location: Bangalore, India

Company: Ola Electric

Ola Electric is building India’s most advanced two-wheeler EV ecosystem. To scale this mission, we are looking for a Senior Manager – Process Excellence who can completely reimagine, redesign, and transform core business processes across Sales, Service, Parts, Warehousing, and Revenue Operations.

This is not a maintenance or incremental improvement role. We are looking for a leader who thrives in zero-to-one and ten-to-hundred transformation—someone who can build clean, frictionless, tech-led processes and create a minimal human-intervention operating model for a high-speed, high-volume EV organization.

Key Responsibilities

1. Enterprise Process Transformation

  • Redesign end-to-end processes across Sales, Service, SCM, Warehousing, Parts, and Revenue using first-principles thinking.


  • Replace legacy practices with automation-first, technology-enabled workflows.


  • Build a unified operating system that ensures speed, predictability, and minimal manual intervention.


2. Rapid Diagnostics & Problem Solving

  • Conduct deep-dive analyses to identify root causes of operational issues—leakages, delays, process gaps, and system inconsistencies.


  • Implement quick corrective actions and convert them into scalable, repeatable processes.


3. Tech + Process Integration

  • Collaborate with Product and Engineering teams to convert redesigned processes into systems, dashboards, controls, and digital workflows.


  • Ensure all processes are measurable, auditable, and optimized through data.


4. Cross-Functional Leadership

  • Align and influence stakeholders across Sales, Service, SCM, Finance, and Field Operations.


  • Drive adoption of new processes across a large and distributed network.


  • Build a culture of process discipline where teams operate by design—not habit.


5. Governance, KPIs & Control Mechanisms

  • Define and implement KPIs for all redesigned processes.


  • Establish governance mechanisms such as control towers, audits, RCA loops, and performance reviews.


  • Ensure operational excellence at scale with consistent and predictable outcomes.


What You Bring

  • 8–15 years of experience in Process Excellence, Business Transformation, Operations Consulting, or large-scale Ops roles.


  • Experience in high-scale industries such as Auto/EV, E-commerce, FMCG, Manufacturing, 3PL, or Consulting.


  • Strong capability in designing processes from scratch (not just optimization).


  • Exposure to Lean, Six Sigma, S&OP frameworks (certifications preferred).


  • Ability to thrive in a fast-paced, high-ambiguity environment.


If you’re passionate about building world-class systems and want to shape the future of India’s EV ecosystem, we’d love to hear from you

Apply now and be a part of the transformation.

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