Major Incident Manager

2 hours ago

Bangalore Urban Karnataka India, IN Cognizant Full time

Position Title: Major Incident Manager

Grade: SA / M

Job Overview

The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.

Key Responsibilities

Major Incident Command

Lead the end-to-end response for major incidents, ensuring rapid service restoration and minimal business impact through decisive action and structured coordination.

Activate and manage cross-functional incident response teams, assigning roles, setting priorities, and maintaining control throughout the incident lifecycle.

Establish command protocols and escalation paths to ensure high-impact incidents are handled with urgency and precision.

Stakeholder Communication

Provide timely, accurate, and context-sensitive updates to executives, business stakeholders, and affected users during major incidents.

Ensure transparency and clarity in communications, including incident status, impact assessments, estimated resolution times, and post-resolution summaries.

Serve as the primary communication bridge between technical teams and business leadership during critical events.

Root Cause & Post-Incident Review

Facilitate structured root cause analysis (RCA) sessions to identify underlying issues and contributing factors.

Document findings, lessons learned, and corrective actions, and ensure they are shared across relevant teams to prevent recurrence.

Lead post-incident review meetings and drive follow-up initiatives that enhance resilience and service reliability.

Process Governance

Ensure major incident management processes are consistently followed, documented, and aligned with ITIL and organizational standards.

Continuously improve incident response procedures by incorporating feedback, performance metrics, and best practices.

Maintain readiness for critical incident scenarios through simulations, training, and process audits.

Required Qualifications

Education: Bachelor’s degree in IT, Engineering, or a related field.

Experience: Minimum 6 years in IT operations or service management, with 3+ years in major incident handling.

Certifications: ITIL Foundation certification required.

Skills:

Strong leadership and crisis management skills

Excellent communication under pressure

Experience with incident coordination tools

Ability to manage executive-level communications

Preferred Qualifications

Experience With:

Business continuity and disaster recovery planning

High-availability systems and critical infrastructure

Executive stakeholder engagement

Advanced Certifications:

ITIL 4 Managing Professional

Certified Major Incident Manager (HDI)

ISO 22301 Business Continuity certification

  • CSS Incident Manager

    2 hours ago

    india, IN Atlassian Full time

    Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of...

  • Problem Manager

    2 hours ago

    , India, IN Mphasis Full time

    Problem Manager & Major Incident ManagerThe Problem Manager, following ITIL V4 best practices, is responsible for the efficient and effective management of IT problems and incidents to minimize their impact on the organization. This role involves identifying the root causes of issues, implementing preventive measures, and ensuring a continuous improvement...

  • Service Management

    2 hours ago

    Bangalore Urban, Karnataka, India, IN Tata Consultancy Services Full time

    Roll-Service Management CMDBExperience- 6 to 10 Years.Location-Bangalore.Process Ownership: Develop, implement, and maintain CMDB processes, policies, and procedures in alignment with ITIL best practices.Data Integrity & Quality: Ensure accuracy, completeness, and consistency of configuration item data within the CMDB.Governance & Compliance: Enforce CMDB...

  • General Manager

    2 hours ago

    Bangalore Urban, Karnataka, India, IN Livspace Full time

    Roles & ResponsibilitiesCity Governance & SOP Adherence Drive compliance with Livspace’s SOPs across on-ground teams – including design, execution, vendor, and experience functions.Conduct routine governance checks to ensure adherence to process frameworks.Identify and close operational control gaps impacting service quality, timelines, or cost. Risk &...

  • Sr. Technical Product Manager

    2 hours ago

    Bangalore Urban, Karnataka, India, IN Smarsh Full time

    Smarsh is seeking a visionary Senior Technical Product Manager to lead the development of next-generation observability products built on our Fabric platform. You will define and execute the strategy for building comprehensive observability solutions that enable customers to achieve full-stack visibility, proactive incident management, and data-driven...

  • Security Operations Centre

    2 hours ago

    Bangalore Urban, Karnataka, India, IN HDFC Bank Full time

    Align with the SOC maturity roadmap and assign priorities for implementation.Driving creating use cases for new scenarios and/or fine tuning the existing scenarios.Help create play books in SOAR for various use cases that Tier 1/Tier 2 teams.Provide overall direction for the SOC function and input to the overall cyber defense strategy.Collaborate and create...

  • Citrix SME

    2 hours ago

    Bangalore Urban, Karnataka, India, IN Tata Consultancy Services Full time

    Location: Chennai/ Bangalore/ HyderabadDesired Competencies (Technical/Behavioral Competency)Must-Have**8-12 years of hands-on experience with Citrix Virtual Apps and Desktops (CVAD) and Citrix DaaS.Proven expertise in Azure Virtual Desktop (AVD) architecture, deployment, and management.Experience with App Attach migration and application delivery in AVD...

  • Hardware Design Manager

    2 hours ago

    Bangalore Urban, Karnataka, India, IN Centum Electronics Ltd. Full time

    Centum Electronics Ltd is a leading ESDM (Electronics System Design & Manufacturing) Indian Multinational Company founded in 1994 that offers, Mission Critical design, development & manufacturing of customized system/subsystem solutions for high-reliability applications for global customers in Defense, Aerospace, Space, Industrial, Medical, and...

  • Asst Manager _FPGA Design

    2 hours ago

    Bangalore Urban, Karnataka, India, IN Centum Electronics Ltd. Full time

    Centum Electronics Ltd is a leading ESDM (Electronics System Design & Manufacturing) Indian Multinational Company founded in 1994 that offers, Mission Critical design, development & manufacturing of customized system/subsystem solutions for high-reliability applications for global customers in Defense, Aerospace, Space, Industrial, Medical, and...

  • Assistant Manager

    2 hours ago

    Bangalore Urban, Karnataka, India, IN Centum Electronics Ltd. Full time

    Centum Electronics Ltd is a leading ESDM (Electronics System Design & Manufacturing) Indian Multinational Company founded in 1994 that offers, Mission Critical design, development & manufacturing of customized system/subsystem solutions for high-reliability applications for global customers in Defense, Aerospace, Space, Industrial, Medical, and...