Sr. Technical Product Manager

Smarsh is seeking a visionary Senior Technical Product Manager to lead the development of next-generation observability products built on our Fabric platform. You will define and execute the strategy for building comprehensive observability solutions that enable customers to achieve full-stack visibility, proactive incident management, and data-driven operational excellence. This role requires deep expertise in modern observability platforms, platform engineering, and the ability to transform complex telemetry data into actionable product experiences.What You'll DoBuild Observability ProductsDesign and ship observability products that leverage telemetry data (metrics, logs, traces, events) to deliver actionable insights and automated workflowsDefine product strategy for observability-as-a-service offerings, including SLO/SLI management, anomaly detection, and intelligent alertingCreate differentiated product experiences around observability data, including custom dashboards, correlation engines, and root cause analysis toolsDrive the product roadmap for observability platform capabilities that enable both internal teams and external customersPlatform Product LeadershipOwn the end-to-end product lifecycle for observability platform features, from discovery through launch and iterationBuild products that abstract complexity and democratize observability across technical and non-technical usersDefine APIs, integrations, and extensibility models that allow customers to build on top of your observability platformEstablish product metrics and KPIs that measure adoption, value delivery, and platform healthModern Observability StrategyChampion modern observability practices including OpenTelemetry adoption, distributed tracing, and unified telemetry pipelinesDrive strategy for observability data management, including cardinality optimization, data retention policies, and cost efficiencyDefine product vision for AI/ML-powered observability features such as predictive analytics, intelligent noise reduction, and automated remediationStay ahead of industry trends in observability, including eBPF, continuous profiling, and real-time analyticsCustomer-Centric Product DevelopmentPartner deeply with customers to understand their observability maturity, pain points, and desired outcomesTranslate complex operational challenges into elegant product solutionsConduct user research, beta programs, and feedback loops to validate product hypothesesBuild customer advisory boards and champion programs to co-create observability solutionsCross-Functional LeadershipCollaborate with engineering teams to balance technical feasibility with product visionWork with platform engineers to ensure observability is built into the fabric from day one (shift-left observability)Partner with sales and customer success to position observability products and drive adoptionInfluence architecture decisions to ensure telemetry-first design principlesWhat You BringObservability Platform ExpertiseDeep hands-on experience with modern observability platforms (Datadog, New Relic, Dynatrace, Grafana Cloud, Honeycomb, or similar)Strong understanding of OpenTelemetry, telemetry data models, and observability pipelinesExperience with distributed tracing, metrics aggregation, log analytics, and event correlationKnowledge of observability data stores (Prometheus, Loki, Tempo, ClickHouse, Elasticsearch)Product Management Excellence5+ years building and shipping technical products, preferably in observability, monitoring, or platform domainsProven track record of taking products from 0→1 or scaling existing products to new marketsExperience defining product strategy, writing PRDs, and managing complex roadmapsStrong analytical skills with ability to leverage data to drive product decisions and measure successTechnical DepthUnderstanding of cloud-native architectures, microservices, containers (Kubernetes/Docker), and service mesh technologiesFamiliarity with infrastructure as code, GitOps, and platform engineering principlesKnowledge of SRE practices, SLO/SLI frameworks, and incident management workflowsExperience with data pipelines, streaming architectures (Kafka, Kinesis), and real-time analyticsCommunication & LeadershipExceptional ability to communicate technical concepts to diverse audiences (executives, engineers, customers)Experience influencing without authority and building consensus across organizationsStrong storytelling skills to articulate product vision and drive adoptionAbility to mentor junior PMs and elevate product thinking across teamsPreferred QualificationsBachelor’s degree in computer science, Engineering, or related field (or equivalent experience)Experience working at an observability vendor or building observability productsBackground in SRE, DevOps, or platform engineering rolesFamiliarity with AI/ML applications in observability (AIOps, anomaly detection)Experience with multi-cloud environments (AWS, Azure, GCP) and hybrid architecturesUnderstanding of compliance, security, and data governance in observability contextsActive participation in observability communities (OpenTelemetry, CNCF, etc.)Why This Role MattersShape the Future of Observability You'll define how organizations achieve operational excellence through modern observability practices. Your products will enable customers to move from reactive monitoring to proactive, intelligence-driven operations.Build Platform Products at Scale Lead the development of observability products that serve as a competitive differentiator for Smarsh's Fabric platform, enabling customers to build, run, and optimize their applications with confidence.Drive Innovation Work at the intersection of observability, AI/ML, and platform engineering to create next-generation products that set new industry standards for operational visibility and intelligence.Customer Impact Your work directly empowers customers to reduce MTTR, prevent outages, optimize costs, and deliver better experiences to their end users through comprehensive observability.