General Manager

7 days ago

Bangalore Urban Karnataka India, IN Livspace Full time

Roles & Responsibilities


City Governance & SOP Adherence

  • Drive compliance with Livspace’s SOPs across on-ground teams – including design, execution, vendor, and experience functions.
  • Conduct routine governance checks to ensure adherence to process frameworks.
  • Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management

  • Monitor and resolve governance risks including financial, operational, or service quality issues.
  • Proactively address non-compliance or deviations related to internal stakeholders, such as:
  • Design Teams – project delays, scope misalignment, or documentation gaps.
  • Project Managers – non-adherence to SOPs, customer escalations, or quality lapses.
  • Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues.
  • Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes.
  • Flag repeated incidents and drive systemic corrective actions and policy reinforcement

Audit Readiness & Documentation

  • Maintain all project, partner, and compliance documentation in audit-ready format.
  • Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
  • Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination

  • Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
  • Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
  • Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management

  • Prepare city-level compliance reports and governance scorecards for business reviews.
  • Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
  • Present RCA (Root Cause Analysis) and recommend preventive measures.

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