Service Management

The Dispatch Order Management Agent is responsible for managing the end-to-end process of dispatching service cases, ordering spare parts, and coordinating with HP Customer Engineers. This role ensures efficient service delivery across commercial and consumer sectors, with a strong focus on backend operations, telephony case management, and field support...

Key Responsibilities:• Lead large complex engagements or multiple mid-sized independent engagements in a financial services operations environment.• Manage end-to-end delivery involving both build and run parts of projects.• Provide oversight on AML compliance processes, KYC Customer Due Diligence review or refresh, and onboarding for individual and...

Job Title: Account ManagerLocation: BengaluruExperience Level: 6+ years.Job Type: Full-TimeReports to: Account DirectorJob DescriptionThe position of an Account Manager is a pivotal role within our organization. This individual will be responsible for managing one or more client accounts and will function as the direct point of contact for clients.This...

Key Responsibilities : Loan Operations/ Servicing (Associate Director)Facilitate teams to critically review and manage Loans (bi-lateral and syndicates loans), Treasury & Cash Management Services and Trade Finance Operations for efficiency, effectiveness and simplification.Manage large teams, ensure overall governance from processing, training and learning &...

COMPANY INTRODUCTIONEmirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89...

The Salesforce Manager is a leadership role responsible for driving the strategy, implementation, and optimization of the company's Salesforce platform, with a dual focus on orchestrating personalized marketing campaigns through Marketing Cloud and managing end-to-end customer lifecycle within the Automotive Cloud ecosystem. The ideal candidate will bridge...

About the roleWe are seeking a dynamic and experienced Technical Account Manager (TAM) to join our Business & Growth-Enterprise team. The TAM will serve as a key point of contact for our enterprise customers, ensuring successful deployment, adoption, and optimization of our communication solutions. This role requires a blend of technical expertise, project...

Position Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...

Job Title: Administrative Manager – Branch OfficeLocation: BangaloreReporting To: Admin Lead / Branch HeadDepartment: AdministrationJob Summary:The Administrative Manager will be responsible for ensuring seamless operations and high service standards at the branch. This role involves managing office administration, travel, facilities, events, and vendor...

Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...