Process Excellence Lead

3 hours ago

india, IN Innodata Inc. Full time

Qualifications and Requirements


Education:

  • Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required.
  • Master’s degree or MBA preferred.

Certifications:

  • Lean Six Sigma Black Belt or Master Black Belt certification required.
  • Project Management Professional (PMP) or equivalent certification is a plus.
  • Change Management certification (e.g., PROSCI, ACMP) is advantageous.

Experience:

  • Minimum of 7–10 years of relevant experience in process improvement, operational excellence, or business transformation.
  • Proven experience leading enterprise-level process improvement initiatives with measurable results.
  • Experience in training and coaching professionals in process excellence tools and techniques.
  • Familiarity with agile methodologies and digital process transformation is preferred.


Key Responsibilities


1. Process Improvement Leadership

  • Lead cross-functional process improvement initiatives across the business to improve quality, reduce costs, increase efficiency, and enhance customer satisfaction.
  • Utilize methodologies such as Lean, Six Sigma, Kaizen, and Design Thinking to identify root causes, eliminate waste, and standardize best practices.


2. Strategic Thinking & Operational Strategy

  • Partner with senior leadership to understand business strategy and translate it into process improvement opportunities and initiatives.
  • Develop short-term and long-term process excellence strategies that support organizational growth, innovation, and operational resilience.


3. Training, Coaching, and Capability Building

  • Design and deliver training programs in Lean Six Sigma, problem-solving, root cause analysis, and continuous improvement tools to build internal capability.
  • Mentor and coach team members and process owners at various levels on improvement projects and change management techniques.


4. Change Management & Culture Building

  • Act as a change leader to facilitate smooth adoption of new processes, technologies, and behaviors.
  • Collaborate with HR, Communications, and leadership teams to embed continuous improvement into the organizational culture.


5. Performance Measurement and Reporting

  • Define, track, and report on key performance indicators (KPIs) to monitor the effectiveness and ROI of improvement initiatives.
  • Prepare dashboards and executive presentations to communicate progress, challenges, and successes of process excellence programs.
  • Conduct post-implementation reviews to validate improvements, share lessons learned, and capture best practices for future use.

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