Manager – Process Excellence

Senior Manager - Process Excellence About the Role We re looking for a dynamic and results-oriented Manager - Process Excellence with a passion for driving transformation optimizing operations and embedding a culture of continuous improvement This role will serve as a key change agent within the organization leveraging Lean Six Sigma digital tools and design thinking methodologies to elevate process performance customer experience and business impact As a certified Six Sigma Black Belt you will lead strategic improvement initiatives mentor Lead Green Belts and Black Belts and partner with cross-functional leaders to co-create smarter faster and more scalable business solutions In this role you will Lead the development and execution of Lean Six Sigma and Continuous Improvement strategies to drive measurable improvements in efficiency customer satisfaction and cost reduction Manage a portfolio of complex CI projects from conception to completion ensuring timely delivery and robust change management Facilitate diagnostic workshops to identify process inefficiencies and apply advanced analytical techniques to design and implement optimized solutions Mentor and train teams on Lean Six Sigma methodologies fostering a culture of innovation and data-driven problem-solving Collaborate with stakeholders to implement automation AI and other data-driven solutions that accelerate operational excellence We are looking for someone who has Bachelor s degree in business Operations Management Industrial Engineering Analytics or a related quantitative field 8-10 years of progressive experience in Business Process Improvement Operational Excellence or Continuous Improvement roles Minimum of 4 years leading and delivering successful Quality CI projects using Lean Six Sigma methodologies Certifications Certified Six Sigma Black Belt from a recognized institution with a proven track record of project success and strong statistical acumen Currently an Assistant Manager or with at least 2 years of Assistant Manager experience demonstrating leadership capabilities Strong proficiency in data interpretation trend identification process mapping and applying statistical methods for data analysis Excellent verbal and written communication skills capable of articulating complex concepts and facilitating engaging workshops Preferred Experience Exposure to CX Customer Experience or BPO KPO environments is a plus Certifications in Data Science Design Thinking or Agile methodologies are highly desirable Working knowledge of BI tools Power BI Tableau statistical tools Minitab and process improvement software About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow while improving efficiency and reducing costs ResultsCX s 30 -year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20 000 colleagues worldwide Our core expertise extends to actionable analytics contact center as a service CCaaS and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing fun culture to deliver next-generation customer experiences on behalf of our clients ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race color religion national origin sex sexual orientation gender identity age disability veteran status or any other protected factors under federal state or local law