HRIS System Administration and Change

Job Description

About the Opportunity

Job Type: Permanent

Application Deadline: 02 September 2025

Title: HRIS Manager

Department:HR Information System

Location: Gurgaon India

Grade: 5

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our Workplace Investing Operations team and feel like you're part of something bigger.

Department Description

The HRIS function provides systems support and configuration services to the Fidelity International business, globally, which include the development and operational management of business applications that underpin our service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation. The HR systems team work collaboratively across various geographic locations to maintain and enhance in-house developed application and vendor provided products

Purpose of the Role

A proactive individual is sought to support FIL's core year-end review system, the ServiceNow HRSD system, and the business in its strategic continuous improvement endeavours.

Key responsibilities include, but are not limited to, project work, developing necessary system enhancements, managing associated project initiatives, overseeing system administration, and providing support to the Service Delivery Team, Product Owner, and senior stakeholders. You will be responsible for planning, designing, and delivering change management initiatives, communication and training strategies, as well as managing stakeholder relationships, conducting business analysis, and ensuring operational readiness.

You will also be involved in Service Delivery of the year end review (H2 each year) utilising the BEQOM compensation review system, supporting the Service Delivery Owner in the local management of the service delivery team, ensuring a high level of service is delivered to our end users and key activities are completed as per timeline.

A crucial aspect of this role is the ability to understand existing processes and requirements documentation, using them to facilitate automation and improvement opportunities within the portfolio. The ideal candidate will be self-motivated and proactive, with strong analytical skills and the ability to clearly articulate concepts and findings.

Key Responsibilities

- Support and local oversight of the Service Delivery Team
- Systems administration tasks and associated stakeholder management
- System configuration within ServiceNow HRSD including but not limited to lifecycle events, workflows, tasks
- Working with the Service Delivery Owner and key stakeholders to identify annual enhancements due to legal or business requirements.
- Conduct requirement gathering workshops including interviews with stakeholders to understand business goals and analyse possible solutions and their feasibility
- Document and review user requirements in detailed specification documents for the developers
- Hold retrospectives and track raised items through to completion
- Utilise tools such as JIRA to record and track the requirements throughout the course of the development
- Produce and manage plans and timelines associated with the analysis of the programme, utilising MS Project/Excel
- Participate and lead the testing team on business UAT for deliverables
- Report progress, identify, resolve and/or escalate risks/issues as part of the overall project team
- Provision of additional management support to the Service Delivery Owner, Product Owner, Service Now, compensation team and wider HRIS team as required
- Create communications for end users and conduct end user training as required
- Create and maintain process documentation within Confluence
- Ensure data integrity and security with HR systems, adhering to compliance and data protection regulations

Experience and Qualifications Required

- Proficient in managing and maintaining HR systems, ensuring effective operation and integration with other business systems
- Experience in Workday and compensation cycle system management in any core HR system would be preferable
- Knowledge of SNOW HRSD and lifecycle events
- Strong analytical and problem-solving skills, highly numerate
- Strong attention to detail
- Strong organisational skills with the ability to adhere to tight timescales
- Ability to prioritise and deal with many issues at once
- Demonstrable project and process expertise or experience working directly as process analyst/Business analyst
- Experience of working with Internal Business Area, Technology and third parties
- Confident communication skills both verbal and written
- Strong sense of ownership with ability to work on challenging issues and overcome constraints and obstacles
- Proficiency with Microsoft Office suite including data analysis/manipulation in MS Excel and Access
- Ability to work both individually or collaborate as part of a team
- Experience of Agile project methodology and project tools such as JIRA
- Positive'Can do'approach and eager to solve problems
- Strong presentation skills, with the ability to convey information succinctly and engagingly to large audiences in a non-technical format.
- Understanding of AI concepts and a keen interest in exploring and leveraging AI tools to enhance efficiency
- Understanding of data retention policies, including GDPR, with practical experience of ensuring secure storage and compliance of data