HRIS Helpdesk

1 week ago

Gurugram, India Mount Talent Consulting Full time

Role & responsibilities


• Resolve and Escalate employee calls or queries with positive communication.


• Track issues to resolution and provide reporting with a root cause determination. Meet or exceed SLA for issue resolution.


• Build and maintain a helpdesk knowledge base for the HRIS System.


• Support HRIS (UKG) station deployments.


• Assist in HRIS training for operators / business leaders.

Technical Skills:


• MS Office Skills


• CRM / First Call Resolution experience preferred.


• UKG Pro HCM (pro) experience preferred.

Preferred candidate profile


• Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.


• Project management experience preferred.


• Ability to balance multiple tasks concurrently in a high paced environment.


• Demonstrates strong and effective verbal, written, and interpersonal communication skills within a large organization.


• Stakeholder management.


• Work Hours US Shifts

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