Opening For Desktop Support Engineer L1

2 weeks ago


Mumbai, Maharashtra, India Aforeserve Full time
Job Description

Role & responsibilities

- Handling tickets Service Now tool & HPSM Tools
- Responding end user calls on mail and calls
- Taking remote and resolve the application related issues
- Updating the information on ticketing tools
- Assigning calls to engineers
- Follow up with engineers and users and get the updates to close the calls

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