Desktop Support Engineer

3 weeks ago

Mumbai, Maharashtra, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full time

Urgent Hiring || Desktop support Engineer || Mumbai

Profile: Desktop support Engineer

Experience: Min 2 years

Salary: Upto 4 LPA (Depend on the interview)

Location : Sandhurst Road, Mumbai

Qualifications: Bachelor's degree in Information Technical or a related field

Essential Duties and Responsibilities:

  • providing first-line support for hardware and software issues.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.
  • Set up new workstations, install software applications, and configure user accounts.
  • Perform regular maintenance on hardware and software to ensure optimal performance.
  • Maintain records of issues, resolutions, and inventory of hardware and software assets.
  • Assist in training users on new software and technologies, providing guidance on best practices
  • Set up and configure network hardware such as routers, switches, firewalls, and access points.
  • Troubleshoot and resolve hardware issues; perform regular updates and patches.
  • Use tools to monitor network performance and security; analyze traffic and usage patterns.
  • Maintain accurate records of network configurations, diagrams, and hardware inventories.
  • Work with other IT staff to integrate hardware with software systems and applications.
  • Ensure hardware security measures are in place to protect against unauthorized access and threats

Required Skills

  • Strong understanding of operating systems (Windows 11), hardware components, and common software applications.
  • Ability to diagnose problems quickly and efficiently.
  • Excellent communication skills to interact with users and understand their needs.
  • Ability to prioritize tasks and manage multiple support requests simultaneously.
  • Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).
  • Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.
  • Ability to diagnose and resolve hardware and network issues.
  • Experience with monitoring and management tools (e.g., Wireshark, Nagios).
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial.

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