Desktop Support Engineer

4 weeks ago

Mumbai, Maharashtra, India Birlasoft Full time

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Job Title: Desktop Support - Sr Engineer

Location: Mumbai

Educational Background – Any Graduate

Key Responsibilities:

  • Handling tickets which are required onsite support
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Incident management, change management and problem management
  • Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
  • Knowledge of Networks.
  • Knowledge of AD, DNS, DHCP, Cloud backup.

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