E-commerce Account Manager

3 weeks ago

Gurugram, India Digital Solution Tech Full time

Job Description Key Responsibilities: Marketplace Management - Manage and oversee marketplace accounts across Amazon, Flipkart, Myntra, Ajio, Nykaa, Tata Cliq, and Shopify. - Ensure seamless day-to-day operations and strong marketplace performance. Product Listing & Cataloguing - Create, manage, and optimise product listings with accurate details, high-quality visuals, and SEO-optimised content. - Conduct keyword research and ensure visibility through well-structured catalogues. Campaign Planning & Promotions - Plan and execute promotional activities, discounts, and ad campaigns during key sales events. - Collaborate with marketing teams to increase traffic, visibility, and conversion rates. Account Health & Compliance - Monitor account health metrics, resolve performance alerts, and maintain compliance with marketplace policies. - Ensure timely resolution of issues to avoid penalties or account restrictions. Data Analysis & Reporting - Track and analyse sales performance and campaign data. - Generate regular reports and provide actionable insights for improving growth and profitability. SEO & Optimisation - Use keyword analysis and competitor benchmarking to enhance product titles, descriptions, and backend keywords. - Continuously improve product rankings and discoverability. Advertising & PPC Campaigns - Manage and optimise marketplace advertising campaigns and PPC initiatives. - Analyse campaign performance to ensure maximum ROI. Cross-Functional Coordination - Collaborate with design, marketing, inventory, and supply chain teams to ensure timely order fulfilment and campaign execution. Customer Focus - Monitor reviews and feedback to improve product ratings and enhance customer satisfaction. - Work on brand reputation management across platforms.

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