Nitro Commerce

Location: GurgaonReports to: Head of Account Management Function: Nitro Ads ( Media Business Unit at Nitro Commerce)About Nitro Commerce:- India's e-commerce and D2C ecosystem is growing at unprecedented speed, projected to reach $300B by 2030.- Brands face increasing challenges in customer acquisition, retention, and measurement, especially in a privacy-first, cookieless world.- Nitro Commerce is building India's first Revenue-as-a-Service stack, enabling D2C brands to scale profitably with tools like:- NitroX - Cookieless measurement & first-party identity resolution.- Nitro Ads - Commerce media & performance marketing, powered by NitroX data.- With 2,200+ D2C brands already onboarded, Nitro is redefining how brands measure, acquire, and retain customers in the open internet.Role Overview:- We're looking for growth-driven Key Account Managers who want to shape the future of commerce media in India.- At Nitro Ads, you won't just manage accounts , you'll drive outcomes for some of the most exciting D2C brands in the country.- As a Key Account Manager (KAM) - Nitro Ads, you will be responsible for managing, growing, and nurturing strategic D2C brand relationships.- You will act as the trusted advisor to clients, ensuring they achieve strong ROAS, customer growth, and incremental revenue through Nitro Ads.- The role blends client servicing, performance marketing expertise, and consultative growth partnership, making you a critical part of Nitro's commerce media journey.Key Responsibilities:1. Client Onboarding & Activation- Lead smooth onboarding of new Nitro Ads and NitroX clients, ensuring campaigns go live without friction.- Hand-hold clients through the activation cycle: data integration, audience setup, campaign design. Relationship Management:- Act as the primary point of contact for key accounts.- Build trust-based partnerships with client stakeholders (Founders, CMOs, Growth Heads).- Represent client voice internally, influencing product and campaign strategy. Campaign Management & Optimization- Monitor and optimize campaigns to deliver desired campaign KPIs in month 1 with a target of building scale and performance improvement.- Leverage NitroX identity data to improve targeting, reactivation, and attribution accuracy.- Work with AdOps teams to ensure high-quality creative, reporting, and timely execution.- Manage a portfolio of 30+ active accounts, balancing high-touch client engagement with performance-driven execution at scale4. Strategic Business Reviews:- Conduct quarterly business reviews (QBRs) with clients.- Share performance insights, identify growth opportunities, and co-build roadmaps.- Upsell/cross-sell NitroX and Nitro Ads features (advanced cohorts, creator collaborations). Retention & Growth:- Develop and execute account growth plans - upsell campaigns, increase ad spends, expand categories.- Proactively identify churn risks and implement retention strategies (personalized playbooks, exclusive cohorts, loyalty offers). Measurement & Attribution Advisory:- Solve attribution challenges (multi-touch, coupon overlap, platform reporting).- Provide transparent, data-driven reporting that builds client confidence in Nitro Ads.Qualifications & Skills:Must-Have:- 2-6 years' experience in Key Account Management, Client Success, or Performance Marketing.- Proven track record of managing Ecommerce / D2C / AdTech accounts (beauty, fashion, wellness, F&B verticals preferred).- Strong understanding of digital ads, commerce media, and attribution models.- Excellent client communication & relationship-building skills (C-level Experience with AdTech/MarTech platforms (Criteo, MoEngage, WebEngage, Braze, Klaviyo, Shopify ecosystem).- Exposure to retail media, influencer/creator commerce, or commerce partnerships.- Analytical mindset with proficiency in campaign metrics, dashboards, and cohort analysis.What Nitro Offers:- Be part of a category-creating AdTech startup shaping India's commerce media future.- Work directly with 2,000+ D2C brands, including fast-scaling names in beauty, fashion, wellness, and F&B - the hottest categories in Indian ecommerce.- Opportunity to grow into leadership roles as Nitro Ads scales across India and international markets.- Competitive compensation with performance-linked rewards, plus opportunities to travel for client engagements and industry events (ref:iimjobs.com)