Team Lead

2 weeks ago

Bhubaneshwar, Odisha, India Amazon Full time

DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re seeking a Team lead for our Delivery center In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan Title Team Lead - BBIF Location BhuvaneshwarEssential FunctionsWorking with the Center manager to ensure smooth function of the Amazon transportation operations in Mumbai-Executing the delivery process from delivery station to customer addressEnsure enough bandwidth in delivery team to ensure peak time delivery managementContinuously improve the delivery process and attain a sustained level of delivery performance improvementEssential SkillsStrong execution skills Action oriented go getterResourceful to identify the way to get things done using limited resources Ability to work under pressure situations Key job responsibilities xef x83 x98 Ensuring timely OOR packages - Delivery C -ret MFN packages and ensuring OTD xef x83 x98 Handling Damage orphan Ageing handling packages sending them to origin as per SOP xef x83 x98 Monitoring BTS reviewing of Creturn MFN delivery packages including IMEI verification and slot adherence xef x83 x98 Monitoring short cash input to the channels follow up for the recovery for the day and ensuring cash reconciliation and Banking xef x83 x98 Monitoring the EDD packages to align the resources and ensuring the customer promise and no Last mile miss xef x83 x98 Tracking of channel level DA level performance with parameters- FDDS FDPS DPOD with valid scans by flashing reports on hourly basis to respective channels xef x83 x98 Briefing Delivery Associates and SP channels along with supervisors regarding BAD SCANS and daily metrics xef x83 x98 Daily reviewing the previous day performance to raise the bar BASIC QUALIFICATIONS- Bachelor s degree - Speak write and read fluently in English - Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS- Experience in e-commerce retail or advertising

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