Customer Service Officer

2 weeks ago


Chennai, Tamil Nadu, India Equitas Small Finance Bank Full time
Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-6 years of experience in customer service, preferably in the BFSI industry

Roles and Responsibility:

- Provide excellent customer service and resolve customer complaints professionally.
- Handle customer inquiries and issues courteously and efficiently.
- Develop and maintain strong relationships with customers to ensure long-term loyalty.
- Collaborate with internal teams to resolve complex customer issues.
- Identify opportunities to upsell and cross-sell products and services.
- Maintain accurate records of customer interactions and transactions.

Job Requirements:

- Strong communication and interpersonal skills are essential.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Knowledge of banking and financial products and services is required.
- Problem-solving and analytical skills are necessary.
- Ability to build rapport with customers from diverse backgrounds.
- Familiarity with CRM software and technology is preferred.

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