Divisional Customer Service Officer

2 weeks ago


Chennai, Tamil Nadu, India Equitas Small Finance Bank Full time
Job Description

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry.

Roles and Responsibility

- Manage and resolve customer complaints professionally.
- Provide excellent customer service through various channels.
- Develop and implement strategies to enhance customer satisfaction.
- Collaborate with internal teams to improve overall customer experience.
- Analyze customer feedback and suggest improvements.
- Ensure compliance with regulatory requirements and company policies.

Job Requirements

- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in using technology and software applications.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.

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