▷ [High Salary] technical voice process

5 days ago

Indore, India Izee Manpower Full time

Job Description

We are looking for a Technical Voice Process Executive to join our team in India. The ideal candidate will have 1-3 years of experience in handling customer queries and providing technical support over voice calls.

Responsibilities

- Handle technical queries from customers over voice calls
- Provide solutions to technical issues related to products and services
- Document customer interactions and resolutions in the system
- Collaborate with the technical team to escalate unresolved issues
- Ensure customer satisfaction by providing timely and accurate information

Skills and Qualifications

- 1-3 years of experience in a technical voice process or similar role
- Strong communication skills in English and local languages
- Technical knowledge in areas such as networking, software, and hardware troubleshooting
- Ability to explain complex technical concepts in simple terms
- Proficiency in using CRM tools and Microsoft Office Suite
- Problem-solving skills and a customer-oriented mindset

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