International (Non Voice Process)
2 days ago
**Opening for International Process (Non Voice/ Web Chat) for Lead Associate/Assistant Manager/Deputy Manager Leading BPO in Indore**
Profile-Lead Associate/Assistant Manager/Deputy Manager
Experience
- 3- 10 years
CTC- 6 L- 12 L
Location
- Indore (Work from office)
Graduate
- Any
Notice Period
- 30- 45 Days
Shift
- Flexible (5 Days Working with Rotational Week offs)
**Job Description**:
- Work closely with the client leadership over regular process updates, review and scoping
new engagements.
∙Initiating and driving training programs for team/new recruits as per the process
requirement.
∙Leading and coaching the team. / for DM Role Team Handling experience in Must
∙Carving out the growth plan for the team.
∙Identifying the pain areas within the process and developing action plans for smooth
functioning of the process.
∙Project management for operational activities. Driving 100% SLA on client deliverables
throughout teams
∙Supporting continuous process improvement initiatives to ensure high level of customer
satisfaction.
∙Provide significant contribution should be able to handle multiple adhoc reports requests
and regular recurring reports.
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹650,000.00 per year
Schedule:
- Flexible shift
- Night shift
- Rotational shift
COVID-19 considerations:
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (required)
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