High Salary: Technical Support Engineer

1 week ago


Indore India WebKorps Full time

Job Description Key Responsibilities: - Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware. - Utilize API knowledge to address technical inquiries and challenges. - Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner. - Maintain accurate and up-to-date technical documentation for internal use and customer reference. - Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement. - Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests. - Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions. Requirements: - Minimum 4 year of experience in offshore voice and chat technical support. - Solid understanding of basicsoftware/hardware troubleshootingand API concepts. - Proficient in using support tools such asSalesforce, Jira, and Zoom. - Strong communicationand interpersonal skills with a customer-focused approach. - Excellent analytical and problem-solving skills. - Strong adaptability and a willingness to learn new technologies. - Ability to work permanentnight shifts.



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