Technical Support Engineer

2 weeks ago

Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB TITLE: Technical Support Engineer

JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: 3-5 years of experience in Monitoring

REPORTING TO: SDM - NOC

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
  • Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Understanding and report preparation based on the customer requirement.
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Monitoring Windows server backup and inform in case of any failures.
  • OS and Patch Management knowledge & understanding
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
  • Document all actions in accordance with standard company policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

  • Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
  • Knowledge of monitoring VMWare clusters in high-availability environments
  • Broad experience using a variety of monitoring and ticket management tools
  • Experience providing remote support using virtual desktop tools
  • A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
  • Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
  • Knowledge of Microsoft server OS and Network Devices
  • Excellent written, verbal and interpersonal skills

SOFT SKILLS:

MANDATORY

  • Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers

  • Technical Support Engineer

    2 weeks ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time

    JOB TITLE: Technical Support Engg LOCATION Indore, India JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL foundation EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC RESPONSIBILITIES (INCLUDES ALL TASKS):  Good...

  • Technical Support Engineer

    2 days ago

    Indore, Madhya Pradesh, India Pegasus Retail Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Should have good technical knowledge of Networking, Desktop and Printer trouble shooting, MS office. On site support to customer, outlook configuration, Disk partition, Backup and recovery.Ready to go on field out of Indore for installation.

  • Technical Support

    2 weeks ago

    Indore, Madhya Pradesh, India WebKorps Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Location: Indore (M. P.)Duration : Full time (Night Shift)Key Responsibilities:Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.Utilize API knowledge to address technical inquiries and challenges.Effectively communicate with customers, offering solutions in a...

  • Placement Coordinator

    2 weeks ago

    Indore, Madhya Pradesh, India Engineer Sahab Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Location: Indore (On-site)Organization: Engineer Sahab EducationExperience- 0 to 2 yearsAbout Engineer Sahab EducationEngineer Sahab Education is a leading design and technology school dedicated to providing industry-relevant skills in UI/UX, web development, and emerging technologies. Our mission is to bridge the gap between academic learning and industry...

  • Customer Support Engineer

    2 weeks ago

    Indore, Madhya Pradesh, India SKYLINE Industries Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSKYLINE Industries Private Limited is a leading name in India for engineering EOT Cranes, Reels, and Material Handling Equipment. Known for producing quality products that deliver high performance and maximum efficiency, SKYLINE designs optimal solutions for clients based on years of manufacturing expertise. As pioneers in cranes, the...

  • Technical Sales Engineer

    6 days ago

    Indore, Madhya Pradesh, India KAILTECH Test & Research Centre Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionKAILTECH Test & Research Centre Pvt Ltd is a leading NABL-accredited (ISO/IEC/IS 17025:2017) Multidisciplinary Testing and Calibration Laboratory in India. Established in 2006 by engineers Sushil Malhotra and Ruby S. Malhotra, the lab is equipped with state-of-the-art instrumentation and trained personnel. We serve prominent organizations...

  • Technical Support Intern

    2 weeks ago

    Indore, Madhya Pradesh, India DSIFD Digital School Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWelcome to DSIFD School, India's trusted destination for industry-ready IT education. We are on a mission to bridge the skill gap by providing high-quality, practical, and future-focused training that helps students and working professionals launch and scale their careers in the world's most in-demand technologies.Role DescriptionThis is...

  • Sales and technical support

    2 weeks ago

    Indore, Madhya Pradesh, India Creative Comsec Systems Pvt. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    ** We are #Hiring for #Sales and #Technical #Support positions Company Description**Creative Comsec Systems Pvt. Ltd., based in Indore, is a prominent company in the telecom and security #industries. We #specialize in delivering #OptimizedSolutions and #businessdevelopment #consulting services, along with a focus on long-term client relationships. Our wide...

  • Technical Support Executive

    6 days ago

    Indore, Madhya Pradesh, India Webkorps Optimal Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.Utilize API knowledge to address technical inquiries and challenges.Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.Maintain accurate and...

  • Technical Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Nliven Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Qualifications & Skills:2–3 years of hands-on technical support/desktop support experience.Strong knowledge of Windows 10, Microsoft tools (Exchange, Office, SharePoint, Teams), and iOS.Experience training staff on hardware/software usage.Certification in Microsoft preferred.Strong problem-solving, analytical, and organizational skills with ability to...