Technical Support Engineer

3 days ago

Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time ₹ 4,50,000 - ₹ 9,00,000 per year

JOB TITLE:

Technical Support Engineer - NOC

JOB PURPOSE:

Monitor Infra/App alerts in ME Monitoring tools

Monitor Mail alerts

Log incidents and run bridge calls

Run EOD jobs for the Bank

QUALIFICATION:

Any Degree (Computer background preferred)

CERTIFICATIONS:

ITIL Foundation, AZ-900, MCSE, CCNA

EXPERIENCE:

Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT

infrastructure of Bank

REPORTING TO:

Service Delivery Manager

RESPONSIBILITIES (INCLUDES ALL TASKS):

 Hands on experience in Monitoring tools Manage Engine APM & OPM is mandatory

 Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders.

 Hands-on experience in banking environment

 Hands on experience in EOD and SOD (Finacle Preferred)

 Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage

 Should have good fluency in English read/write and good verbal communication

 Perform Incident Analysis for recurring Incidents

 Backup Monitoring

 Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

 Document all actions in accordance with standard company policies and procedures

 Notify customer and third-party service providers of issues, outages and remediation status

 Work with internal and external technical and service teams to create and/or update knowledge base articles

 Should have experience MIS reports

 Should have previous experience working and interacting with Senior leadership team members

 Support multiple technical teams in 24/7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

 ITIL Foundation certified

 Hands-on in Incident & Problem Management

 Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools

 A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.

 Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

 Knowledge of Microsoft server OS and Network Devices

 Running EOD Batch jobs for Bank

SOFT SKILLS:

MANDATORY

Excellent written, verbal and interpersonal skills

Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situation

Should have previous experience working and interacting with Senior leadership team members

Should have experience in handling IT monitoring for Banks

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