Senior Technical Product Support Engineer

1 day ago

Indore, Madhya Pradesh, India DigiValet Full time


We are looking for a Senior Technical Product Support Engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities.

What you'll do in this role:

  • You're the first and most important contact person for our clients with regards to any issues, product feature change request, or inquiries.
  • Proactive monitoring of the issues reported by clients on various channels such as email, phone, chat, or support portal.
  • Identify and analyze the reported issues on priority basis, troubleshoot and resolve them with utmost client satisfaction. 
  • You will be taking ownership of technical issues, understanding customer requirements and workflow.
  • Working with various teams to resolve issues and cater client's feature change request.
  • Strong acumen to propose any workarounds to the client for any breakage in product or services.
  • Document issues reported by clients in the ticket which can serve the purpose of repository or considered as details for escalating issues internally.
  • Provide timely and relevant updates to clients on movement of their issue or development in their requirements.

Required Skills: 

  • 2-5 years of relevant work experience in Software Technical Support.
  • Understanding of Linux Server and sound knowledge of the command lines.
  • Acumen to do log analysis on Linux Server, debug the error/exceptions found in the servers. 
  • Basic knowledge of Networking Hardware - Switches, Routers, AP & Firewalls.
  • Knowledge of databases like MySQL, MongoDB to fetch data through SQL query.
  • XML/JSON, Postman understanding will be an added advantage.
  • Server Health monitoring using enterprise tools like Grafana, Prometheus, Nagios.
  • Basic understanding of serial communication and device automation and API integrations.
  • You should be flexible to work in rotational shifts, including weekends and public holidays.
  • Hands-on knowledge of service desk software like Jira and Zoho Desk.

Additional Skills:

  • Working experience on Hospitality Software Products, or IT support in standard hotels.
  • Hands-on experience on remote deployments through RunDeck or similar tools like Chef, Salt would be an added advantage.
  • Understanding of Networking standards such as - TCP/UDP, IP Routing, Bonding, VLANs, Bridging, DHCP, DNS, FTP, SSH, IP Routing Troubleshooting, Packet Loss/Jitter.

Personality Attributes:

  • You're a confident person, with good communication skills, and wear a go-getter attitude. 
  • Team player with positive attitude and knack to learn anything that come your way.

What we offer?

  • Interesting and challenging work in mid-size and fast-growing company.
  • Exciting projects involving cutting edge technologies (Artificial Intelligence, IoT, Voice Technology, Virtual Reality).
  • Professional development opportunities.
  • Modern and comfortable office facilities.
  • Excellent benefits and compensation package.
  • The company is all about new technologies. Don't restrict yourself to the ongoing developments other than that you can come up with your new ideas and will be appreciated.

Imagine yourself working as Senior Senior Technical Product Support Engineer here at DigiValet. The company promotes a friendly working environment breaking the cliche office hierarchy system. 

  • Senior Technical Product Support Engineer

    3 days ago

    Indore, Madhya Pradesh, India DigiValet Full time

    We are looking for a Senior Technical Product Support Engineer to assist our clients with technical problems when using our products and services. Support Engineer responsibilities include resolving client queries, recommending solutions and guiding product users through features and functionalities.What You'll Do In This RoleYou're the first and most...

  • Technical Support Engineer

    3 days ago

    Indore, Madhya Pradesh, India Intertec Softwares Pvt Ltd Full time

    JOB TITLE: Technical Support Engineer - NOCJOB PURPOSE:Monitor Infra/App alerts in ME Monitoring toolsMonitor Mail alertsLog incidents and run bridge callsRun EOD jobs for the BankQUALIFICATION:Any Degree (Computer background preferred)CERTIFICATIONS: ITIL Foundation, AZ-900, MCSE, CCNAEXPERIENCE:Total 3-5 years of experience in Infrastructure Monitoring...

  • Technical Support Engineer

    3 days ago

    Indore, Madhya Pradesh, India Intertec Softwares Full time

    JOB TITLE: Technical Support Engineer - NOCJOB PURPOSE:Monitor Infra/App alerts in ME Monitoring toolsMonitor Mail alertsLog incidents and run bridge callsRun EOD jobs for the BankQUALIFICATION:Any Degree (Computer background preferred)CERTIFICATIONS: ITIL Foundation, AZ-900, MCSE, CCNAEXPERIENCE:Total 3-5 years of experience in Infrastructure Monitoring...

  • Technical Sales Support Engineer

    1 week ago

    Indore, Madhya Pradesh, India Nivo Controls Pvt Ltd. Full time

    The position is for a Technical Sales Support Engineer/ Proposal Engineer with the primary responsibility of supporting the field sales team as well as the customers with technical as well as commercial proposals.The products offered by Nivo Controls are instrumentation products requiring technical aptitude and ability to understand the customer's...

  • Technical Support Engineer

    2 weeks ago

    Indore, Madhya Pradesh, India Webkorps Services Full time

    Designation: Technical Support EngineerLocation: Indore (M. P.)Duration : Full time (Night Shift)Key Responsibilities:Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.Utilize API knowledge to address technical inquiries and challenges.Effectively communicate with...

  • Senior Technical Recruiter

    3 days ago

    Indore, Madhya Pradesh, India EngineerBabu Full time

    Senior Technical Recruiter – Tech Hiring Location: Indore (Onsite) Experience Required: 6-8 Years Open Positions: 5 Employment Type: Full-TimeAbout SupersourcingSupersourcing is an AI-powered hiring platform reshaping how businesses connect with top tech talent. Backed by the Google AI Accelerator and recognized as a LinkedIn Top Startup, we help companies...

  • Technical Support Executive

    20 minutes ago

    Indore, Madhya Pradesh, India MS Biomed instrument Full time

    Company DescriptionBIOMED INSTRUMENT is a company specializing in the marketing and trading of medical equipment & disposables. With a team of experts with over 25 years of experience in the medical industry, we focus on products for Emergency, Cardiology, Pulmonary, Critical Care, and Surgery. Our dedication to providing high-quality products and solutions...

  • Technical Support Engineer

    1 week ago

    Indore, Madhya Pradesh, India Impetus Full time

    Location: Indore, Bangalore, Gurgaon, Noida, Hyderabad and PuneExperience: 3-7 yearsDescription:We are looking for talented Big data support engineers having experience on application production support and, passionate about technology, motivated for continuous learning and an individual who views every client interaction as an opportunity to create an...

  • Senior Linux Support Engineer

    3 days ago

    Indore, Madhya Pradesh, India ClearTrail Technologies Full time

    Job Title:Tech Support Engineer (Linux)Role:Software and Hardware Infrastructure Implementation and SupportExperience: 5to 10 years of experience in the role of Software and Hardware Infrastructure implementation and supportLocation:Indore, MP – Work from officeEducation Qualification:BE (IT/Computers), MCARoles and ResponsibilitiesIdentify Hardware and...

  • Technical Sales Engineer

    1 week ago

    Indore, Madhya Pradesh, India KAILTECH Test & Research Centre Pvt Ltd Full time

    Company DescriptionKAILTECH Test & Research Centre Pvt Ltd is a leading NABL-accredited (ISO/IEC/IS 17025:2017) Multidisciplinary Testing and Calibration Laboratory in India. Established in 2006 by engineers Sushil Malhotra and Ruby S. Malhotra, the lab is equipped with state-of-the-art instrumentation and trained personnel. We serve prominent organizations...