(High Salary) L2 Support Engineer
1 day ago
Job Description Required Skills & Experience - 3-7+ years of experience providing L2 Incident Support - Experience supporting apps with the following tech stack: Spring boot, Microservices, Java - Experience supporting SQL databases - Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc - Experience with ITIL framework and ITSM processes (incident, change, problem management) - Experience with Service Now Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively Job Description Insight Global is looking for a L2 Ops Support Engineer to join a client remotely in India. As a Level 2 Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues. You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you assist in testing and deploying patches, validating functionality, and managing rollbacks when needed. Documentation and reporting are keyyou maintain SOPs, update knowledge bases, and track system performance trends. You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack. Compensation $5- $15 USD per hour for the duration of the 12 month contract.
-
L2 Support Engineer
3 weeks ago
India Insight Global Full timeRequired Skills & Experience - 3-7+ years of experience providing L2 Incident Support - Experience supporting apps with the following tech stack: Spring boot, Microservices, Java - Experience supporting SQL databases - Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc -...
-
L2 Support Engineer
3 weeks ago
India Insight Global Full timeRequired Skills & Experience - 3-7+ years of experience providing L2 Incident Support - Experience supporting apps with the following tech stack: Spring boot, Microservices, Java - Experience supporting SQL databases - Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc -...
-
L2 Support Engineer
3 weeks ago
India Insight Global Full timeRequired Skills & Experience- 3-7+ years of experience providing L2 Incident Support - Experience supporting apps with the following tech stack: Spring boot, Microservices, Java - Experience supporting SQL databases - Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc - Experience...
-
L2 Support Engineer
3 weeks ago
Hyderabad, India Zensar Technologies Full timeJob Description Job Description Location: Hyderabad Rotational Shift Start timings: 8:15 AM , 11:30 AM , 2:00 PM IST Days: 5 days (Monday to Sunday as per Roster allocation) Job Description L2 Production support engineer is a technical expert responsible for ensuring high availability of a suite of applications in the production environment. You will...
-
L2- Support Engineer
3 weeks ago
Pune, India Square One Full timeJob Description Position Overview We are looking for an experienced L2 Support Engineer to join our team. The ideal candidate will be responsible for providing advanced technical support, managing IT infrastructure, and ensuring smooth day-to-day operations across networks, servers, and end-user systems. Key Responsibilities - Provide L2-level...
-
▷ High Salary: Team Lead- Embedded Software
5 days ago
Pune, India Intangles Full timeJob Description Role : Support Lead- Embedded Systems Location: Pune Experience: Min. 5 years Department: Customer Success / Support Reports To: Head of Customer Experience Type: Full-time Role Summary We are seeking a technically strong and customer-obsessed L2 Support Manager to lead our Level 2 support team. In this role, you will manage escalated...
-
High Salary: Technical Support Engineer L2
3 weeks ago
India Twilio Full timeWho we areAt Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a vibrant...
-
Gen AI Support Engineer
3 weeks ago
Bengaluru, India Exotel Full timeJob Description About Us Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in...
-
[Apply in 3 Minutes] L2 Support Engineer
3 weeks ago
Pune, India TECEZE Full timeJob Description Job Title: L2 Support Engineer Location: Pune Position Type: Full Time Experience: 3-5 Years Job Overview: We are seeking an experienced L2 Support Engineer to join our team. The candidate will provide advanced technical support, manage IT infrastructure, and ensure smooth daily operations across networks, servers, and end-user...
-
L2 Ops Support Engineer
4 days ago
Anywhere in India/Multiple Locations Insight Global Full time ₹ 8,40,000 - ₹ 12,00,000 per yearPreferred Skills & Experience : - 7 years of experience providing L2 Incident Support. - Experience supporting apps with the following tech stack : Spring boot, Microservices, Java. - Experience supporting SQL databases. - Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc. -...
