▷ High Salary: Team Lead- Embedded Software

4 weeks ago

Pune India Intangles Full time

Job Description Role : Support Lead- Embedded Systems Location: Pune Experience: Min. 5 years Department: Customer Success / Support Reports To: Head of Customer Experience Type: Full-time Role Summary We are seeking a technically strong and customer-obsessed L2 Support Manager to lead our Level 2 support team. In this role, you will manage escalated technical support for our IoT telematics devices and platforms, ensuring timely resolution of complex issues and seamless communication between product, engineering, and customer-facing teams. You will be instrumental in setting up and scaling processes, tools, and teams to provide exceptional customer support across hardware and software components. Key Responsibilities - Team Leadership: Manage, mentor, and grow a high-performing L2 support team. - Incident Management: Own the resolution of complex technical issues escalated from L1 support, including root cause analysis and coordination with product and engineering teams. - Tech Expertise: Deep dive into firmware, embedded systems, cellular connectivity to identify and solve customer issues. - Escalation Handling: Serve as the primary point of contact for major customer escalations, working closely with cross-functional stakeholders. - Process Optimization: Design and implement SOPs, SLAs, and KPIs for L2 support operations. Continuously improve workflows, documentation, and troubleshooting guides. - Cross-Functional Liaison: Collaborate with product, engineering, QA, and L1 support to close feedback loops and prioritize bug fixes or feature requests. - Monitoring & Reporting: Track support metrics, analyze trends, and report actionable insights to senior management. - Tooling: Work with ticketing systems (e.g.,Freshdesk, Jira), and monitoring tools to streamline support workflows. Requirements - Bachelor's degree in Electronics - Minimum 5 years of total experience with at least 23 years managing L2 technical support or customer engineering teams. - Strong understanding of embedded systems, IoT protocols (MQTT, HTTP, TCP/IP), GNSS/GPS, CAN bus, and cellular (2G/4G) communication. - Excellent problem-solving, communication, and organizational skills. - Proven ability to work under pressure in a high-growth startup environment. - Excel and SQL knowledge Preferred Qualifications - Experience supporting fleet telematics, automotive electronics, or industrial IoT solutions. - Knowledge of debugging firmware, OTA updates, and remote diagnostics. - Familiarity with scripting (Python, Shell) for log analysis and tool automation. - Exposure to ITIL practices and customer SLAs.

  • Trainee Embedded Product Engineer

    3 weeks ago

    Pune, India ChipIOT Embedded Solutions Full time

    Job Description Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB...

  • Trainee Embedded Product Engineer

    4 weeks ago

    Pune, Maharashtra, India, Maharashtra ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Team Lead- Embedded Software

    7 days ago

    Pune, Maharashtra, India Digital Twin Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role : Support Lead- Embedded Systems Location: Pune Experience: Min. 5 years Department: Customer Success / Support Reports To: Head of Customer Experience Type: Full-time Role Summary We are seeking a technically strong and customer-obsessed L2 Support Manager to lead our Level 2 support team. In this role, you will manage escalated technical support for...

  • [High Salary] Embedded Developer

    2 weeks ago

    India HCLTech Full time

    Walk-In Drive Date: 8-Novmber 📍 Time: 9 AM to 3 PM 📍 Venue: Chennai: ETA 1, Sandhya Infocity, Navalur Contact Person: jyothi (7411876746) Mail Id: jyothi.ts@hcltech.com About the Role Embedded C++ Developer with 3 to 5 years of experience. Responsibilities - Design, develop, and test embedded software applications. - Strong experience in Linux...

  • Trainee Embedded Product Engineer

    4 weeks ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company DescriptionChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    4 weeks ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    4 weeks ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    4 weeks ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    4 weeks ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    4 weeks ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...