▷ High Salary: Team Lead- Embedded Software

4 days ago

Pune India Intangles Full time

Job Description Role : Support Lead- Embedded Systems Location: Pune Experience: Min. 5 years Department: Customer Success / Support Reports To: Head of Customer Experience Type: Full-time Role Summary We are seeking a technically strong and customer-obsessed L2 Support Manager to lead our Level 2 support team. In this role, you will manage escalated technical support for our IoT telematics devices and platforms, ensuring timely resolution of complex issues and seamless communication between product, engineering, and customer-facing teams. You will be instrumental in setting up and scaling processes, tools, and teams to provide exceptional customer support across hardware and software components. Key Responsibilities - Team Leadership: Manage, mentor, and grow a high-performing L2 support team. - Incident Management: Own the resolution of complex technical issues escalated from L1 support, including root cause analysis and coordination with product and engineering teams. - Tech Expertise: Deep dive into firmware, embedded systems, cellular connectivity to identify and solve customer issues. - Escalation Handling: Serve as the primary point of contact for major customer escalations, working closely with cross-functional stakeholders. - Process Optimization: Design and implement SOPs, SLAs, and KPIs for L2 support operations. Continuously improve workflows, documentation, and troubleshooting guides. - Cross-Functional Liaison: Collaborate with product, engineering, QA, and L1 support to close feedback loops and prioritize bug fixes or feature requests. - Monitoring & Reporting: Track support metrics, analyze trends, and report actionable insights to senior management. - Tooling: Work with ticketing systems (e.g.,Freshdesk, Jira), and monitoring tools to streamline support workflows. Requirements - Bachelor's degree in Electronics - Minimum 5 years of total experience with at least 23 years managing L2 technical support or customer engineering teams. - Strong understanding of embedded systems, IoT protocols (MQTT, HTTP, TCP/IP), GNSS/GPS, CAN bus, and cellular (2G/4G) communication. - Excellent problem-solving, communication, and organizational skills. - Proven ability to work under pressure in a high-growth startup environment. - Excel and SQL knowledge Preferred Qualifications - Experience supporting fleet telematics, automotive electronics, or industrial IoT solutions. - Knowledge of debugging firmware, OTA updates, and remote diagnostics. - Familiarity with scripting (Python, Shell) for log analysis and tool automation. - Exposure to ITIL practices and customer SLAs.

  • Embedded Software Team Lead

    7 days ago

    Hyderabad, Telangana, India, Telangana Votary Softech Solutions Pvt. Ltd. Full time

    Job Description:We are looking for a Lead Embedded Software Engineer to guide and mentor a high-performing team focused on microcontroller platforms. The role involves developing and maintaining low-level software, peripheral drivers, and RTOS integration while ensuring seamless collaboration across the product stack.Key Responsibilities:Team Leadership:...

  • High Salary: Embedded Software Developer

    3 weeks ago

    India PravAgas Career Solutions Full time

    Embedded Software developer Job Summary Design develop and support real-time embedded software applications for Wabtec Corporation a leading supplier of technology-based products and services for the rail and transit industries Essential Job Functions Responsibilities Analysis design and development of software for real-time applications on a...

  • Trainee Embedded Product Engineer

    6 days ago

    Pune, Maharashtra, India, Maharashtra ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Embedded Software Project Manager and Team Lead

    23 hours ago

    Pune, Maharashtra, India CG Power & Industrial Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job RoleWe are looking for an experienced Embedded Software Project Manager & Team Lead to lead and manage a cross-functional team of embedded software engineers, IoT developers, and communications protocol experts. The individual will be responsible for driving the development of embedded software applications, IoT solutions, communication protocols, and...

  • Trainee Embedded Product Engineer

    4 days ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company DescriptionChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    21 hours ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company DescriptionChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    5 days ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    4 days ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company DescriptionChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    4 days ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company Description ChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...

  • Trainee Embedded Product Engineer

    5 days ago

    Pune, India ChipIOT Embedded Solutions Full time

    Company DescriptionChipIoT Embedded Solutions, based in Pune, India, is an Embedded Design Studio and electronic product manufacturing firm. Specializing in IoT technologies, ChipIoT transforms visionary ideas into high-quality electronic solutions for a variety of industries. The company's core services include custom hardware design, PCB development, and...