[High Salary] Salesforrce Support Engineer

1 week ago


Pune India Stefanini North America and APAC Full time

Job Description Details: Job Description Stefanini Group is a multinational company with a global presence in 41 countries and 44 languages, specializing in technological solutions. We believe in digital innovation and agility to transform businesses for a better future. Our diverse portfolio includes consulting, marketing, mobility, AI services, service desk, field service, and outsourcing solutions. We are looking for a Salesforce L1 Support Engineer to provide first-level technical assistance, incident management, and service request support. The role involves monitoring system performance, assisting users with basic troubleshooting, and ensuring timely resolution of Salesforce-related issues. Job Requirements Details: Key Responsib Key Responsibilities: - Provide Level 1 support for Salesforce incidents, service requests, and access management. - Monitor system performance and proactively identify potential issues. - Handle ticket triaging, issue categorization, and escalate complex issues to L2/L3 teams. - Assist users with basic configurations, navigation, and functionality queries in Salesforce. - Execute standard operating procedures and implement approved workarounds. - Provide support for billing-related queries and activities. - Maintain accurate documentation of incidents, resolutions, and known issues. - Ensure adherence to SLAs and ITIL-based support processes. Required Skills: - 24 years of experience in Salesforce application support or CRM user support. - Good understanding of Salesforce concepts, standard objects, and workflows. - Strong analytical and troubleshooting skills. - Basic understanding of data management, reports, and dashboards in Salesforce. - Excellent communication and customer service skills. - Willingness to work in shifts if required.



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