Assistant Vice President Revenue Cycle Management

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Assistant Vice President Revenue Cycle Management In this role the incumbent will be responsible for OTC Operations need to focus on continuous process improvement and adaptive to change Develop manage effective working relationships in the organization and actively liaise with all Key Stakeholders Develop and document business processes and accounting policies to maintain and strengthen internal controls Responsibilities Manage and own the end-to-end OTC process without supervision Maintain strong customer relations business acumen Responsible for all the activities related to Order to Cash domain including order management and fulfilment credit management claims and collections Awareness understanding of industry best practices and industry benchmarking To create the vision from as is state to improved state for process Maintain strong customer relations business acumen Manage Client and Process independently and with minimum supervision Should be able to speak to US based clients to discuss the input and resolve any queries for disputes Leverage appropriate advanced and sophisticated methods and approaches to synthesize clean visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need Consult to identify risks and opportunities that impact the performance of the business and convert them into analytical solutions and provide appropriate actionable insights Actively manage the business continuity plans for the process Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team tasks Continuous coaching and developing Managers Assistant Managers hire assess and document performance Support team priorities and initiatives and effectively manage workload Team management negotiation skills Must have a Problem-solving attitude Lookout for automation opportunities to bring efficiency Partner with Human Resources to handle client engagement staffing levels develop employees manage performance issues and or gaps succession planning and employee retention Confirm that proper escalation procedures are followed according to established business practices Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership Understanding and Reporting of Service Level Agreement Deliver the required data for audit purposes Exposure to Six Sigma training preferred drive team to continuously improve in key operational metrics analytical mindset to identify QPA RPA opportunities and work with LDT team for implementation Participate in governance meetings at country region level Closely work with the team and ensure right collaboration between team members to meet deliverables Making the accounting process controls established through the internal policies Daily Quality Check for the matching which team has matched Updating FLM Cockpit daily Qualifications we seek in you Minimum Qualifications Skills B Com Graduate or equivalent experience Should be Analytically Academically sound Must have prior working and supervision experience in OTC domain Excellent Leadership skills Demonstrated experience in resource management team performance management recruitment and training Excellent knowledge of MS Office and Excellent communication presentation skills mandatory Experience in creating implementing driving Structured Action Plans Preferred Qualifications Skills L3 Manager experience preferred Exposure to Six Sigma training preferred Candidates with valid US Visa preferred Experience with international process transition would be an added advantage Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training