Director - Strategy & Operations [16/10/2025]

4 days ago

Bengaluru India Loop Full time

Job Description About The Role We're looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You'll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder's role. You'll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability. What You Will Do - Build and Scale Core Systems - Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput. - Drive automation and tool adoption across teams to improve accuracy and turnaround times. - Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives. - Lead Cross-Functional Initiatives - Run company-wide programs that cut across business lines from new product launches to cost optimization and customer experience initiatives. - Be the go-to person for execution clarity aligning teams, setting clear metrics, and ensuring momentum. - Partner closely with Product and Tech to translate business needs into scalable tools. - Operational Excellence - Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals. - Build the operating cadence reviews, dashboards, reporting rhythms to keep teams accountable. - Identify and eliminate waste in processes using Lean / continuous improvement methods. - Strategic Projects - Lead short-term, high-impact projects directly sponsored by the CEO or COO. - Analyse performance drivers, run experiments, and recommend where to double down. - Support fundraising, board discussions, and strategic planning through data-backed insights. What We Are Looking For - 812 years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred). - Have scaled or rebuilt a core business function before whether it's supply ops, CX, or go-to-market. - Think in systems, not silos you enjoy connecting dots across functions and making things flow. - Are analytical and execution-focused equally comfortable in spreadsheets and on the floor with teams. - Have an engineering background and you love to solve hard problems. Why Loop - Mission that matters: Redefine how healthcare works for millions of Indians. - Autonomy & Impact: Direct access to leadership and ownership of high-stakes initiatives. - Startup pace, grown-up problems: Work on challenges that combine scale, complexity, and purpose. - Culture of builders: Smart, humble teammates who care deeply about doing great work.

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