Head - ESG Sales - Telecom/Broadband (15-20 yrs)

Role:- ESG - Sales Head

Industry: -Telecom

Function: - Sales/Business Development

Salary (Lacs): - 27.00-30.00

Exp (Yrs): - 15.00-20.00

Age: - 46

City/State: - Mumbai

Education: - Graduation

Mandatory Criteria (Can't be neglected during screening) :

- Candidate must have Strong experience into Enterprise Sales, ( at least 10 - 12 years in overall experience).

- Loking candidates from Telecom/Broadband industry or similar industry Only. ( should be currently working in the same industry)

- Candidate should have at-least 5- 7 years of Strong Team Handling experience in handling large teams across multiple cities.

- Candidates having Master's degree will be preferred.

- Candidate should be currently working at any Managerial position.

- Candidate will be heading PAN India location

- Should have experience in managing Retention and Collections in Telecom/Broadband industry.

- Excellent communication and planning abilities with focus on customer satisfaction and post-sales support.

- In-depth understanding of internet products, market potential, and competitor landscape.

Description

Job Purpose:

- Capable of managing a Team of approx 15 - 20 people and and make them aware on Product, ensuring completion of installation, maintaining customer relationship.

- Manage Enterprise Sales, Retention, and Collections for the entire city with Team members.

Qualifications Required : Graduate / MBA

Experience and Skills:

-Experience:

-Graduates with a minimum of 15 - 20 years of relevant experience.

Basic Traits:

- Safety focus / safety leadership

- Good knowledge in Enterprise Sales of leased line & bandwidth product with exposure to Team management

- Energetic and preferably should have managed team members in Corporate Sales (preferably in Telecom / Broadband industry)

- Proactive and responsible for developing customers and achieving assigned sales targets

- Good communicator with some exposure to Retention and Collection roles in Telecom / ISP

- Confident, Hardworking, and Honest / Sincere

Competencies required for the role:

-Functional Competencies:

- Ability to understand the company's product thoroughly

- Ability to gather information and understand competitor products in this segment to convert customers

- Ability to quickly familiarize with the target locality and assess potential

- Basic technical knowledge of the internet

- Knowledge of system specifications required to support the company's product

- Selling skills - ability to convert a prospect into a sale

- Ability to manage Retentions & Sales

- Capability in managing and motivating a team

Behavioral Competencies:

- Verbal communication

- Planning

- Coping

- Interaction

- Assertiveness

Tasks and Responsibilities:

- Undertake complete planning and execution of the pre-sales process at a front-line level

- Understand the local geography and gauge the extent of potential in the area.

- Responsible for channel sales management and onboarding new channels

- Maintain the customer database for the area including:

- Number of PCs in the household

- Number of subscribers to the competition

- Level of interest of the subscriber

- Expected month of purchase

- Expand the customer base by booking orders and converting potential leads into sales

- Liaise with building societies/secretaries and obtain permissions for cabling in their premises

- When sale is closed, ensure that customers system is evaluated for compatibility with the product and that installation is completed within the committed time.

- Co-ordinate with the ops group to ensure customer has a satisfying experience with the product.

- Attend to post-sales customer queries and inform them of call center support services

- Induct new hires by familiarizing them with the local area and sales methodology

- Escalate cases to the manager at the appropriate time to ensure successful sales closures

- Perform any other duties relevant to this position as assigned.

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