Manager - Training

PositionManager - TrainingNo Of PositionTBCDepartmentTrainingFunctionTrainingReporting toRegional Head - TrainingBand4a 4bKEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessionsAdministrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS ELM within the stipulated time defined Responsible to coordinate with the OH OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents Sales Managers Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents Customers SMs Ps MPs Ensure that the agents get updated and continuous information on MLI productsFacilitate self- development of agentsMEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCEa Graduate in any disciplineb At least 2-3 years in sales and 3-4 years in conducting sales training life insurance domain would be a plusKNOWLEDGE SKILLS ABILITIESCompetencyLevelResult Orientation5Working With Through Others4Innovation5Customer Centricity4Technical Expertise4Business Acumen4Impact Influence4Communication4Role Modelling Core Values4Strategic Planning Execution4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated self starter PositionManager - TrainingNo Of PositionTBCDepartmentTrainingFunctionTrainingReporting toRegional Head - TrainingBand4a 4bKEY RESPONSIBILITIES Conduct training modules for Agent Advisors and ADMs Conducting induction and on-boarding training programs Training on selling skills Training on all MLI Insurance products and processes Training on all MLI Digital tools and Assets All other training programs as outlined in the Agent and ADM learning journey Conducting GID s and IID s Conducting PRP and FOD as and when required Conducting training in blended delivery format Delivering training in accordance with the learning journey design and blended delivery format - classroom training and or virtual trainings Developing facilitation skills and virtual delivery skills to ensure seamless training delivery across all sessionsAdministrative Manager-trainer to drive adoption of the digital learning platform across all roles Responsible for driving digital assessments amongst Agents and ADMs Responsible for driving self-learning among Agents and ADMs Responsible for calendarizing and effectively planning all training sessions with the OH OHs Responsible for delivering all training adhering to the training calendar designed Responsible for driving business performance of all learners Responsible to drive attendance to all training sessions Responsible to capture attendance in TMS ELM within the stipulated time defined Responsible to coordinate with the OH OHs in calendarizing all training sessions for an office Responsible to plan travel for training sessions in various locations as required Look after training logistics Schedule training sessions Ensure wider participation of agents in programs Ensure set-up of SMART Classroom is in place before commencing a session Monitor progress of agents on a continuous basis Seek regular feedback from agents Sales Managers Partner and Managing Partner Ensure that agents follow moral and ethical standards when dealing with clients Monitor Agent development Update training material Review present training material Scan environment Incorporate feedback from Agents Customers SMs Ps MPs Ensure that the agents get updated and continuous information on MLI productsFacilitate self- development of agentsMEASURE OF SUCCESS Participant feedback Number of days of training Customer survey rating Pass percentage of agents Digital adoption adoption of digital learning platform Pass percentage of Agents in IRDA exams Attendance of Agents and employees in training sessions Activating agents month-on-month against the target Compliance on IRDA requirements Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM Reduction in training cost Awareness level of agents on competition DESIRED QUALIFICATIONS AND EXPERIENCEa Graduate in any disciplineb At least 2-3 years in sales and 3-4 years in conducting sales training life insurance domain would be a plusKNOWLEDGE SKILLS ABILITIESCompetencyLevelResult Orientation5Working With Through Others4Innovation5Customer Centricity4Technical Expertise4Business Acumen4Impact Influence4Communication4Role Modelling Core Values4Strategic Planning Execution4 Learning ability Logical thinking Must be able to motivate agents Should be self motivated self starter