Supervisor, L&D Delivery

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Supervisor, L&D Delivery (Experience / Instructional Designer)

Location: India

Job Description:

McDonald's has an exciting opportunity for a Supervisor, L&D Delivery (Experience / Instructional Designer) role based in our India Global Business Services Office. You will play a pivotal role in shaping how learning experiences are designed, developed, and executed across the organization. You will be responsible for creating impactful learning experiences tailored to McDonald's workforce. You will design and deliver engaging, effective, and immersive learning programs aligned with the organization's goals. You will work in a dynamic team of learning design professionals, supporting a wide range of programs that span both corporate and restaurant audiences globally, such as Leadership Development, Inclusion, Onboarding, Restaurant Curriculum, Corporate Development, Engagement, or Operations. This role requires collaboration, attention to detail, and a passion for delivering high-quality learning experiences at scale while working with L&D teams and stakeholders. This role is ideal for an imaginative and innovative learning designer who thrives in a fast-paced, matrixed environment and is passionate about building leading-edge learning solutions that empower McDonald's people to grow and succeed.

The candidate is expected to reside in India.

Responsibilities:

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

Instructional / Experience Design:

- Design and develop engaging and effective learning materials that align with the organization's and project's goals
- Organize and structure content to encourage behavior change to improve workforce performance, elevate employee engagement, and positively impact the business
- Create learner-centric experiences that are engaging, interactive, immersive, and aligned with McDonald's and Global L&D's standards for creating impactful learning
- Design solutions that utilize the best modalities (e.g., sim, game, infographic, instructor-led, on-the-job training, etc.) for the content and the target audience
- Incorporate real-world-based stories to make learning practical and relevant to the target learner
- Create designs that are relevant for a multi-cultural, multi-generation audience and can be translated in over 40 languages, including right-to-left
- Ensure learning solutions are grounded in adult learning principles, inclusive design, and aligned with McDonald's brand and values.
- Champion the use of emerging technologies (e.g., AI, AR/VR, adaptive learning) to create engaging, personalized learning experiences.
- Partner with global and regional stakeholders across corporate departments (e.g., HR, Operations, Marketing) and restaurant teams to understand learning needs and translate them into effective solutions.
- Serve as a strategic advisor on learning design best practices and trends.

Evaluation and Improvement:

- Leverage course evaluations to identify what is working and areas of opportunity
- Follow processes to determine when updates can be made during scheduled release schedules
- Analyze data insights to identify learning gaps and optimize design strategies

Project Management and Stakeholder Management:

- Managed multiple concurrent instructional design projects, balancing stakeholder expectations, and iterative feedback cycles to deliver high-quality learning solutions on schedule and within scope.

Qualifications

- 5-7 years of experience and Bachelor's Degree or equivalent experience, in Learning & Development, Talent Development, or related field
- Experience working in Learning & Development, or Instructional or Experience Design
- Experience operating in large, multi-national corporations in a highly matrixed, complex structure
- Experience working across many countries and cultures
- Experience creating learning programs for a multi-cultural, multi-generational audience
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Knowledge of learning & development design trends, regulations, and best practices
- Learning & Development Design Expertise & Skills
- Technical knowledge in areas of learning & development, instructional design, organization effectiveness, and HR processes
- Experience creating content for frontline workers or deskless workers
- Knowledge of learning technologies, including LMS, LXP. SCORM, Storyline, Rise, etc.
- Excellent analytical, problem-solving, and data-analysis skills
- Ability to write well and communicate effectively across all layers of the organization
- Open to learning new systems and processes
- Exceptional communication (verbal and written) and interpersonal skills
- Positive attitude and a willingness to learn; self-starter – strong task management or ability to manage small projects
- Continuous improvement and growth mindset

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