Relationship Manager

Job Summary As a Standard Chartered Relationship Manager you ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank s strategic objectives You ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements About Wealth and Retail Banking Wealth and Retail Banking WRB serves more than 11 million clients in many of the world s fastest-growing markets Our client continuum spans from Mass Retail to Affluent including high-net worth clients served by our Private Bank We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits payments financing wealth management and personalised advice We also support small business clients with their business banking needs Key Responsibilities Provide outstanding client experiences Organised follow-up leads complete and record appointments close customer requests Support our clients to meet their financial needs as they progress through their career and life-stages Build relationships for the long-term and understand clients financial needs and aspirations to grow manage and protect their wealth with appropriate investment solutions Keep abreast of market trends new product offerings and the latest campaigns Skills and Experience Banking knowledge and sales experience Excellent communication interpersonal and relationship building skills Ability to learn new products and services quickly Market awareness and benchmarking Management information Work in a flexible and agile way Courageous creative responsive and trustworthy Thrives in an international environment Enjoys being in a team engaging with co-workers Motivated self-starter identifying opportunities Maintains a high standard of personal conduct and lives our valued behaviours Competencies Action Oriented Collaborates Customer Focus Gives Clarity Guidance Manages Ambiguity Develops Talent Drives Vision Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process Visit our careers website 33341