Reservation Associate

2 days ago

Ahmedabad India Axcel Group Limited Full time

Job Description Roles & Responsibility - Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into PMS. - Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotels policy is adhered to at all times. - Process all reservations and extranet messages ensuring that all bookings are accurate. - To be fully conversant with rate groups and sales accounts procedures. - To ensure that all reservations standards and procedures are met with regard to reservations and system input. - Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate. - To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome. - To determine from reservations any sales leads for future business and ensure these are passed to the sales department. - Ensure reservations are taken accurately & traces are in place for the front office to follow up as required. - Ensure that reservations include accurate billing details and that the accounts department have the required back-up. Experience: Fresher or Min 1 Year in Front Office or Reservation Communication : Fluent in English Education: Bachelors in Hospitality/Hotel Management Salary: 25 K to 28 K Industry: Hotels / Hospitality

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