Retail Operations: Axis Phone Banking Officer
3 weeks ago
Phone Banking Officer - Voice INTERNAL USAGE No of Vacancies Reports to Is a Team leader No Team Size Grade Business Retail Operations Department Axis Phone Sub-Department Axis Phone Location Mumbai Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects virtually through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and defines actions basis severity of incidents The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time Delivering service with requisite courtesy and accuracy Demonstrating complete onus to customers queries problems Adhering to product and process requirements with nil errors Escalating customer issues to the right internal stakeholders Ensuring process efficiency and effectiveness Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators Cross-sell upsell products like loans mortgages priority elite accounts etc Qualifications Optimal qualification for success on the job is Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies For successful execution of the job a candidate should possess the following Excellent written and oral communication Service mindset Enthusiastic and self-motivated Ability to work in a dynamic environment Good comprehension skills Team player with a positive attitude Knowledge about the Banking industry will be an added advantage Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses
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Marketing:marketing Manager
2 weeks ago
Mumbai, Maharashtra, India Axis Bank Full timeAXIS-L-A00323 Marketing Manager Retail Liabilities INTERNAL USAGE No of Vacancies - Reports to Sr Marketing Manager Retail Liabilities Is a Team leader N Team Size 0 Grade DM M Business Retail Liabilities Department Marketing Sub-Department Marketing Location Mumbai About Marketing The Marketing Department plays a vital role in promoting...
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Bsg:team - Retail Assets, Bharat Banking
2 weeks ago
Mumbai, Maharashtra, India Axis Bank Full timeTeam - Retail Assets Bharat Banking Enterprise Functions INTERNAL USAGE No of Vacancies 1 Reports to VP SVP Is a Team leader Y Team Size Grade M SM AVP Business BSG Department BSG Sub-Department Retail Assets Bharat Banking Enterprise Functions Location About Business Solutions Group BSG Business Solutions Group in any bank plays a very...
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Mumbai, India Axis Bank Full timeJob Description Team - CRM & Phone Banking, Liabilities. Branch Banking and Retail Channels INTERNAL USAGE: No. of Vacancies: 1 Reports to: VP/SVP Is a Team leader Y Team Size: Grade: M/SM/AVP Business: BSG Department: BSG Sub-Department: CRM & Phone Banking, Liabilities. Branch Banking and Retail Channels Location: About Business Solutions Group...
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Axisphone:vkyc Officer
3 weeks ago
Mumbai, India Axis Bank Full timeAbout Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects virtually through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line...
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Mumbai, Maharashtra, India Axis Bank Full timeAxis Bank -Remittance Person Specification Job Title Product Support Team Department IRD Line of Business Remittances Permanent Contract Resource Permanent Location Corporate Office - Mumbai Reporting Supervisor Product Head Reporting HOD Business Head Overall Purpose Objective of the Role The Product Support Team will be responsible for driving the entire...
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Mumbai, Maharashtra, India Axis Bank Full timeAxis Bank -Remittance Person Specification Job Title Product Team Department IRD Line of Business Remittances Permanent Contract Resource Permanent Location Corporate Office - Mumbai Reporting Supervisor Product Head Reporting HOD Business Head Overall Purpose Objective of the Role The Product Manager will be responsible for driving the entire cycle of...
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Mumbai, Maharashtra, India Axis Bank Full timeAbout International Retail Dept caters forex requirement of retail customers with range of products in cards remittances structured products etc About the Role Axis Bank is a pioneer in the Forex Card business It is important to keep innovating looking at the customer choices and new technology International spends through retail customers has picked up in...
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Mumbai, Maharashtra, India Axis Bank Full timeRO RBO Program Management Support Team INTERNAL USAGE No of Vacancies 1 Reports to Is a Team leader No Team Size 1 Grade Deputy Manager Manager Business Retail Operation Department Retail Banking Operations Sub-Department Retail Banking Operations Location Virtual-Mumbai About RBO Retail banking provides financial services to individual...
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(Urgent Search) AxisPhone:VKYC Officer
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the...
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Mumbai, Maharashtra, India Axis Bank Full timeAbout Retail Transaction Services The Central Liability Hub team is a central unit of the bank responsible for carrying out post account maintenance activities like Account closure scheme change address change DD cancellation reissuance salary processing etc The unit carries out operations through two locations viz Mumbai and Hyderabad About the...
