Retail Operations: Axis Phone Banking Officer
10 hours ago
Phone Banking Officer - Voice INTERNAL USAGE No of Vacancies Reports to Is a Team leader No Team Size Grade Business Retail Operations Department Axis Phone Sub-Department Axis Phone Location Mumbai Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects virtually through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and defines actions basis severity of incidents The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time Delivering service with requisite courtesy and accuracy Demonstrating complete onus to customers queries problems Adhering to product and process requirements with nil errors Escalating customer issues to the right internal stakeholders Ensuring process efficiency and effectiveness Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators Cross-sell upsell products like loans mortgages priority elite accounts etc Qualifications Optimal qualification for success on the job is Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies For successful execution of the job a candidate should possess the following Excellent written and oral communication Service mindset Enthusiastic and self-motivated Ability to work in a dynamic environment Good comprehension skills Team player with a positive attitude Knowledge about the Banking industry will be an added advantage Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses
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Axis Bank Foundation:team Operations
1 week ago
Mumbai, Maharashtra, India Axis Bank Full time**ABF Operations Team** **INTERNAL USAGE**: **No. of Vacancies**: **Reports to**: **Is a Team leader?** **Team Size**: **Grade**: **Business**: **Department**:**Sub **Department**: **Location**: **About ABF Axis Bank Foundation (ABF) was set up in 2006 to provide a strategic approach for the Corporate Social Responsibility of Axis Bank Ltd. (ABL) and its...
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Mumbai, India Axis Bank Full timeJob Description Team - CRM & Phone Banking, Liabilities. Branch Banking and Retail Channels INTERNAL USAGE: No. of Vacancies: 1 Reports to: VP/SVP Is a Team leader Y Team Size: Grade: M/SM/AVP Business: BSG Department: BSG Sub-Department: CRM & Phone Banking, Liabilities. Branch Banking and Retail Channels Location: About Business Solutions Group...
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Axisphone:vkyc Officer
10 hours ago
Mumbai, India Axis Bank Full timeAbout Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects virtually through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line...
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(Urgent Search) AxisPhone:VKYC Officer
10 hours ago
Mumbai, India Axis Bank Full timeJob Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the...
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Mumbai, Maharashtra, India Axis Bank Full timeNPS is National Pension System a retirement solution to be offered to various sectors namely - Corporate Government and All citizen model as defined by the regulator PFRDA Axis Bank is present across all these sectors and onboard a team to cater to the requirement for NPS Pension Funds are regulated by PFRDA and has overall AUM of more than Rs 10...
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Rpmg:portfolio Manager
10 hours ago
Mumbai, Maharashtra, India Axis Bank Full timeRPMG Portfolio Manager - Bharat Banking Loans INTERNAL USAGE No of Vacancies Reports to Area Collections Manager Is a Team leader N Team Size Grade AM DM M Business Retail Banking Department Retail Portfolio Management Group Sub-Department PDM Flows NPA Location PAN India About Retail Portfolio Management Group The RPMG department focuses on the...
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Rpmg:strategy Team
10 hours ago
Mumbai, Maharashtra, India Axis Bank Full timeRPMG Strategy Team - Bharat Banking Reach Market INTERNAL USAGE No of Vacancies - Reports to VP AVP Is a Team leader Y Team Size Grade SM AVP Business Retail Banking Department Retail Portfolio Management Group Sub-Department Strategy Location Mumbai About Retail Portfolio Management Group The RPMG department focuses on the lending business...
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Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 5,00,000 per yearHiring Phone Banking officer Graduate Fresher welcomeSalary -Upto 5 lakhsProcess-InboundCandidate with BPO Exp/Banking RM can also applyCan apply branch banking after 2 yrsall banking facilitiesCall Sanika Required Candidate profileGraduate Fresher with good com skillsPrior exp in Customer service would be added advantageNeed to solve bank customer issues...
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Marketing:e.a to Chief Marketing Officer
5 days ago
Mumbai, Maharashtra, India Axis Bank Full timeAbout Marketing The Marketing Department plays a vital role in promoting the Axis Brand and building scale for subsidiaries. The Key role of the marketing function is to influence consumer behavior & help the various businesses of the bank achieve their business goals by developing a cohesive brand & marketing strategy that drives awareness, affinity &...
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▷ 15h Left: Bharat Banking: Co-lending
10 hours ago
Mumbai, Maharashtra, India Axis Bank Full timeBharat Banking Co-lending - Portfolio Process Management INTERNAL USAGE No of Vacancies 1 Reports to Bharat Banking Co-lending Head Is a Team leader Y Team Size 2 Grade SVP -1 Business Co-lending Department Bharat Banking Sub-Department COE Location Pan India About Bharat Banking The increasing income diversification evolution of the tech...
