Retail Operations: Axis Phone Banking Officer
2 weeks ago
Phone Banking Officer - Voice INTERNAL USAGE No of Vacancies Reports to Is a Team leader No Team Size Grade Business Retail Operations Department Axis Phone Sub-Department Axis Phone Location Mumbai Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects virtually through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and defines actions basis severity of incidents The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time Delivering service with requisite courtesy and accuracy Demonstrating complete onus to customers queries problems Adhering to product and process requirements with nil errors Escalating customer issues to the right internal stakeholders Ensuring process efficiency and effectiveness Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators Cross-sell upsell products like loans mortgages priority elite accounts etc Qualifications Optimal qualification for success on the job is Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies For successful execution of the job a candidate should possess the following Excellent written and oral communication Service mindset Enthusiastic and self-motivated Ability to work in a dynamic environment Good comprehension skills Team player with a positive attitude Knowledge about the Banking industry will be an added advantage Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses
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Retail Operations: Axis Phone Banking Officer
2 weeks ago
Chennai, India Axis Bank Full timeJob Description Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to...
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Vellore, Tamil Nadu, India Axis Bank Full timeAbout Retail Lending Department The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans Car Loans and Personal Loans among others They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank About the Role...
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Chennai, Tamil Nadu, India Axis Bank Full timeAbout Third Party Products The Third Party Product team responsible for managing all the revenue streams from all Non-Core banking products for the Bank About the Role The IPG General Insurance Product Team member is responsible for managing the Non Life Revenue line for the Liability sales team The role will encompass the following The Product team is also...
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Chennai, Tamil Nadu, India Axis Bank Full timeAbout Retail Transaction Services The Central Liability Hub team is a central unit of the bank responsible for carrying out post account maintenance activities like Account closure scheme change address change DD cancellation reissuance salary processing etc The unit carries out operations through two locations viz Mumbai and Hyderabad About the Role The...
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Phone Banking Officer
1 day ago
Chennai, Tamil Nadu, India 8QUEENS SOFTWARE TECHNOLOGIES PRIVATE LIMITED Full timeA Phone Banking Officer is a customer service and sales professional in the banking sector who assists clients with their banking needs over the phone. This role combines customer relationship management, product promotion, and problem resolution to ensure efficient service delivery and customer satisfaction. Key Responsibilities - Handle inbound and...
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Chennai, Tamil Nadu, India Axis Bank Full timeRL - Mortgages - Zonal Sales Manager - Prime Mortgages- Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India About the Role This is a leadership role responsible for achieving business goals optimizing...
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Phone Banking Officer
3 days ago
Ambattur, Chennai, Tamil Nadu, India Plada Infotech Services Ltd. Full timeGreetings from Plada Infotech Services Pvt Ltd We have an opening for "Yes Bank" as "Phone Banking Officer" Profile Chennai Designation: Phone Banking Officer Job Role and Responsibilities: 1. Will have to call the customers..solve their queries 2. Also have to give end to end services for the same. 3. It is domestic voice process. Location: Chennai YES BANK...
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Job Opportunity: Sales Officer Axis Bank
1 day ago
Anna Salai, Chennai, Tamil Nadu, India TVS Training and Services Ltd Full time**Job Opportunity: Sales Officer - Axis Bank** **Conducted by**: TVS Training & Services Ltd. **Location**: Chennai **Interview Dates**: 9th & 10th June 2025 **Venue**: Axis Bank Limited, Ground Floor, No. 2, Club House Road, Annasalai, Chennai - 600002 **Position**: Sales Officer **Bank Name**: Axis Bank **Job Location**: Chennai **Job Type**:...
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Circle:retail Business
4 weeks ago
Chennai, Tamil Nadu, India Axis Bank Full timeAbout Branch Banking With branches spread across the country the branches act as the face of Axis Bank for millions of retail customers and is hence an integral part of the Bank s strategy Branches play a major role in deposit mobilization from New-To-Bank NTB customers and are also core drivers of the Bank s customer engagement strategy across products and...
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Rpmg:circle Portfolio Manager
2 weeks ago
Madurai, Tamil Nadu, India Axis Bank Full timeAbout Retail Portfolio Management Group The Retail Portfolio Management Group RPMG plays a strategic role in managing the bank s retail receivables with a sharp focus on loss containment cost efficiency and portfolio sustainability Through advanced analytics technology-driven processes and close collaboration with Credit Risk and Product teams RPMG ensures...
