Current jobs related to Customer Care Professional Voice - Gurgaon, Haryana - American Express

  • Voice Support Professional

    21 hours ago

    Gurgaon, Haryana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Voice Support Specialist", "We are seeking a professional to provide technical voice support and ensure high customer satisfaction through efficient issue resolution.", "", "Provide technical assistance via voice communication to customers.", "Diagnose and resolve software and hardware issues.", "Assist customers in understanding product features...

  • Urgent Customer Care Professional

    3 weeks ago

    Gurgaon, Haryana, India American Express Full time

    At American Express our culture is built on a 175-year history of innovation shared and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues As part of Team Amex you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills ...

  • Customer Care Team Member

    7 days ago

    Gurgaon, Haryana, India beBeeCustomerCare Full time

    Job OpportunityGreetings from our organizationHere we are with a designation opportunity for the customer care executive role in an international process setting.Key Requirements:Should have at least 12 months of experience in chat, voice support and documentation verification processes.Must be aware of all KPIs and KRAs.Must be flexible with shift timings...

  • Head - Customer Care

    7 days ago

    Gurgaon, Haryana, India Augmentedresourcing Pvt. Ltd. Full time

    We are hiring Head Customer Care for our client in Education Sector,Frankfinnn Aviation Services.Job Title: AGM Customer CareLocation: GurugramMinimum Experience : 13+ yearsFunction: Customer CareJob Summary:We are looking for an experienced and proactive professional to lead our Customer Care function as AGM/GM. The role involves overseeing team...

  • Customer Care Executive

    3 weeks ago

    Gurgaon, Haryana, India ANNY Full time

    About ANNY:ANNY is a modern, fashion-forward brand redefining luxury in India. We're disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable- filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, we're the go-to destination for...

  • Customer Care Professional

    5 days ago

    Gurgaon, Haryana, India American Express Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Customer Care Executive- Reputed Hotel Industry- Gurgaon, Haryana, India- 3 Lakhs-Usha-9152028134

    5 days ago

    Gurgaon, Haryana, India Seven Consultancy Full time

    JOB DETAILS 1) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.2) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 3) Process orders, forms and applications.4) Follow up to ensure...

  • International Customer Care Voice Gurgaon

    2 weeks ago

    Gurgaon, Haryana, India KVC Consultants Ltd Full time

    Job Description : - Provide L1 Level Customer Support - Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions. - Resolve tickets Analyze customer reported information to identify problems and concerns. Eligibility: - 3 plus...

  • Senior Voice Customer Service Representative

    11 hours ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 63,00,000

    Our organization seeks a highly skilled professional to handle customer service via voice communication. The ideal candidate will provide exceptional support, ensuring a positive and courteous experience.Key Responsibilities:Respond promptly to customer inquiries and resolve issues efficientlyAdhere to quality and compliance guidelinesMake timely decisions...

  • Customer Support Specialist

    2 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 3,50,000

    Job Role:We are seeking a skilled professional to handle customer calls, provide information, and process orders efficiently.The ideal candidate will have strong communication skills and be able to accurately record customer interactions and transactions.This role involves working in a fast-paced environment with multiple priorities and deadlines.Candidates...

Customer Care Professional Voice

4 weeks ago

Gurgaon, Haryana, India American Express Full time
Job Description

Job description

- Provide Superior Customer Experience to Corporate and Small Business Card Members who use American Express for several exclusive benefits and services
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- 24/7 Rotational shifts including night shifts
- Hybrid environment

Minimum Qualifications

- Minimum 1 year in current role
- Minimum 1 year of meaningful experience in customer service
- Performance Rating of minimum G3/L3
- Excellent Verbal Communication
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Strong interpersonal, communication and listening skills
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
- Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)