Customer Support Executive

1 day ago

Panaji, India The Stack Full time

Customer Support Executive Location: Goa (Full-time, In-office) Company: The Stack About The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for Customer Support Executives who will deliver an exceptional service experience across digital communication channels. Role Overview You will be the primary point of contact for customers across email, WhatsApp, and phone. This role requires strong written and verbal communication, patience, empathy, and a structured problem-solving approach. You will manage product information queries, shipping and order status requests, and work closely with our logistics and warehousing partners to ensure timely resolutions. Key Responsibilities - Respond to customer inquiries across email, WhatsApp, and phone with clarity, professionalism, and empathy. - Provide accurate product information and support customers in understanding usage, benefits, and related queries. - Manage order status communication end-to-end including dispatch, tracking, delivery issues, and returns/exchanges. - Coordinate with our third-party warehouse and logistics teams to resolve escalations, delivery delays, or fulfillment errors. - Create customer tickets, track progress, and follow up until successful closure. - Build and maintain customer experience SOPs and response templates to enhance consistency and efficiency. - Maintain customer records and support documentation. - Identify recurring issues, customer feedback themes, and improvement opportunities for the operations and product teams. - Represent The Stack's values of evidence-based clarity, transparency, and customer trust in all interactions. Requirements - 1-4 years of experience in customer support or service roles (D2C, FMCG, e-commerce, or logistics preferred). - Strong written and verbal communication skills. - Comfortable handling customer calls and resolving issues independently. - Ability to work with urgency and manage multiple conversations simultaneously. - Experience coordinating with logistics/3PL partners is a plus. - Basic Excel or Google Sheets skills. - A calm, solution-focused and empathetic approach to customers. What We Offer - Opportunity to be the voice of a premium science-backed consumer brand. - Direct impact on customer experience and brand loyalty. - Growth path toward senior support, community, or operations roles. - Supportive and transparent work environment. Work Setup - Full-time in-office role based in Goa. - Monday to Friday (with flexibility based on customer needs). How to Apply Send your CV to support@thestack.club with the subject Customer Support Executive – Goa and a short note on why you'd like to join The Stack.

  • Customer Support Executive

    14 hours ago

    Panaji, India TIC Global Full time

    **Customer Support Executive** **Role Summary**: We are looking for a Customer Support Executive to handle client queries, provide accurate information, and ensure a smooth client experience across our services. **Key Responsibilities**: - Share updates on case status and timelines - Coordinate with internal teams for issue resolution - Maintain client...

  • Customer Support Executive

    6 days ago

    Panaji, India 91HR Full time

    Job Title: Operations Executive Department: Documentation/Customer Support/live Chat Work Days: Monday to Friday (Saturday - Sunday Off) Shift(Rotational): Shift 1: 9:00AM - 6:00PM & Shift 2: 10:30am to 7:30pm Other Shift: 1pm to 10pm, 2pm to 11pm, 3pm to 12am, 4:pm to 1am, 5pm to 2am (Shifts will change on a monthly basis and there will be night...

  • Customer Support

    2 weeks ago

    Panaji, India Manaspurti Technologies Private Limited Full time

    We are looking for a proactive and customer-focused **Customer Support & Sales Executive** to join our 24x7 team. This role involves handling inbound customer calls, providing app support, and making outbound calls for sales and onboarding. You’ll play a key role in ensuring excellent service delivery while driving user engagement and satisfaction. **Key...

  • Customer Service Executive

    2 weeks ago

    Panaji, India Happy Hunterz Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹15,000.00 - ₹20,000.00...

  • Customer Service Executive

    2 weeks ago

    Panaji, India 91HR Full time

    **Job position: Operations Executive - Chat Process (Rotational UK/US Shift)** Location: Panjim and North Goa (Freshers Welcome) Are you ready to embark on an exciting career in the dynamic world of chat support? Here's your chance to join our team as an Operations Executive, handling chat processes in a rotational UK shift. We welcome freshers from...

  • Customer Support

    13 hours ago

    Panaji, India Rio Enterprises Full time

    We are hiring for Customer Support for International Voice Process. **Job description**: - Provide customer support and resolve customer queries - Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction...

  • Customer Relation Executive

    6 days ago

    Panaji, India 91HR Full time

    **Job Title**: Customer & FranchiseE Relation Executive **CTC: - ** 2 to 2.5 Lakh **Experience: - ** 2 years **Time: - ** 9.00 am to 5: 30 pm **Job Description: - ** 1. Attending customers and franchisees calls. 2. To get the approval for all the customized orders from the Icing department and conveying the same to franchisees. 3. To maintain...

  • Customer Care Executive

    2 weeks ago

    Panaji, India Snapcaller Inc Full time

    **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift - Evening shift Supplemental pay types: - Commission pay - Performance bonus - Quarterly bonus - Yearly bonus Ability to commute/relocate: - Panjim, Panaji - 403001, Goa: Reliably commute or planning to relocate before...

  • Customer Care Executive

    1 week ago

    Panaji, India Snapcaller Inc Full time

    **Job Types**: Full-time, Regular / Permanent, Fresher, Internship Contract length: 3 months **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Food provided Schedule: - Day shift - Evening shift Supplemental pay types: - Commission pay - Performance bonus - Quarterly bonus - Yearly bonus Ability to commute/relocate: - Panjim, Panaji...

  • Customer Relations Executive

    2 weeks ago

    Panaji, India B:Live Full time

    About the role: Your key deliverables are to: - Driving online sales - Online customer support, handling customer queries, complaints & requests. - Maintaining CRM - Onboarding OTAs - Tie ups with travel and event companies - Influencer marketing - Handling social media interactions Key Skills: - Experience in handling OTAs - Excellent communication...