Customer Service International Voice Lead-bps

5 days ago


India Hexaware Technologies Full time

JD Here s a practical role-focused skill set and supporting guidance for a Telesales and Retention Team Leader Sections cover core competencies measurable KPIs tools tech proficiency hiring interview prompts coaching training focus and quick tips for day-to-day leadership Core competencies - Leadership people management ability to coach motivate develop and hold representatives accountable lead by example on calls - Sales strategy execution create call scripts campaigns upsell cross-sell plans and retention offers that align with targets and margins - Customer retention expertise knowledge of churn drivers win-back techniques lifecycle-based retention tactics and loyalty programs - Communication influencing clear verbal coaching persuasive negotiation active listening and rapport-building on phone and digital channels - Data-driven decision making interpret call metrics conversion funnels churn analytics and use insights to improve performance



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    JD Here's a practical, role-focused skill set and supporting guidance for a Telesales and Retention Team Leader. Sections cover core competencies, measurable KPIs, tools/tech proficiency, hiring/interview prompts, coaching/training focus, and quick tips for day-to-day leadership. Core competencies - Leadership & people management: ability to coach, motivate,...


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    To handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner


  • India Hexaware Technologies Full time

    JD To handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner


  • India Hexaware Technologies Full time

    JD To handle Telecom Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.