Domestic Voice Customer Service Lead

1 day ago

India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Lead Domestic Voice Customer Service Specialist

We are seeking a skilled Customer Service Lead to join our team. As a key member of our customer-facing department, you will be responsible for managing and resolving customer complaints in a professional and courteous manner.

Key Responsibilities:
  • Active listening: Respond to customer inquiries and concerns in a timely and empathetic manner.
  • Assertive communication: Clearly communicate solutions and explanations to customers.
  • Client management: Develop strong relationships with customers to build trust and loyalty.
  • Domain expertise: Stay up-to-date on industry trends and developments to provide expert advice to customers.
  • Microsoft Office: Proficiently use Microsoft Office applications to manage customer interactions and data.
  • Problem solving: Identify and resolve complex customer issues in a timely and effective manner.
  • SLA Management: Ensure that all customer interactions meet or exceed service level agreements.
  • Team management: Collaborate with team members to achieve customer satisfaction goals.
  • Time management: Prioritize tasks and manage time effectively to meet customer needs.
Requirements:
  • Bachelor's degree in a relevant field (e.g. business, communications).
  • Minimum 2 years of experience in customer service or a related field.
  • Strong problem-solving and communication skills.
  • Ability to work in a fast-paced environment.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
What We Offer:

We offer a comprehensive compensation package that includes competitive pay, generous benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today

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