Customer Service International Voice Lead-BPS

3 days ago


India Hexaware Technologies Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

JD Here's a practical, role-focused skill set and supporting guidance for a Telesales and Retention Team Leader. Sections cover core competencies, measurable KPIs, tools/tech proficiency, hiring/interview prompts, coaching/training focus, and quick tips for day-to-day leadership. Core competencies - Leadership & people management: ability to coach, motivate, develop and hold representatives accountable; lead by example on calls. - Sales strategy & execution: create call scripts, campaigns, upsell/cross-sell plans, and retention offers that align with targets and margins. - Customer retention expertise: knowledge of churn drivers, win-back techniques, lifecycle-based retention tactics and loyalty programs. - Communication & influencing: clear verbal coaching, persuasive negotiation, active listening, and rapport-building on phone and digital channels. - Data-driven decision making: interpret call metrics, conversion funnels, churn analytics and use insights to improve performance.



  • India Hexaware Technologies Full time

    JD Here's a practical, role-focused skill set and supporting guidance for a Telesales and Retention Team Leader. Sections cover core competencies, measurable KPIs, tools/tech proficiency, hiring/interview prompts, coaching/training focus, and quick tips for day-to-day leadership. Core competencies - Leadership & people management: ability to coach, motivate,...


  • India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    Lead Domestic Voice Customer Service SpecialistWe are seeking a skilled Customer Service Lead to join our team. As a key member of our customer-facing department, you will be responsible for managing and resolving customer complaints in a professional and courteous manner.Key Responsibilities:Active listening: Respond to customer inquiries and concerns in a...

  • P&O BP

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    India Hirenza Full time

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  • India Hexaware Technologies Full time

    To handle Telecom Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.


  • India Hexaware Technologies Full time

    To handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner


  • India Hexaware Technologies Full time

    JD To handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner


  • India Hexaware Technologies Full time

    To handle Telecom Non Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner