Customer Service International Voice Lead-BPS
2 weeks ago
JD Here's a practical, role-focused skill set and supporting guidance for a Telesales and Retention Team Leader. Sections cover core competencies, measurable KPIs, tools/tech proficiency, hiring/interview prompts, coaching/training focus, and quick tips for day-to-day leadership. Core competencies - Leadership & people management: ability to coach, motivate, develop and hold representatives accountable; lead by example on calls. - Sales strategy & execution: create call scripts, campaigns, upsell/cross-sell plans, and retention offers that align with targets and margins. - Customer retention expertise: knowledge of churn drivers, win-back techniques, lifecycle-based retention tactics and loyalty programs. - Communication & influencing: clear verbal coaching, persuasive negotiation, active listening, and rapport-building on phone and digital channels. - Data-driven decision making: interpret call metrics, conversion funnels, churn analytics and use insights to improve performance.
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Customer Service Domestic Voice Supervisor-bps
2 weeks ago
India Hexaware Technologies Full timeCustomer Service Domestic Voice Supervisor-BPS
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International Voice – Customer Service
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeTCS BPS IS HIRING FOR International Voice – Customer Service Role at Mumbai! Kindly go through the norms below and apply only if it’s relevant for you.Job Role: Customer Service AssociateJob Location: Mumbai (Malad, Thane) Experience required: 1-12 Years in the contact center industryJob Requirement:Candidates with international customer service (VOICE)...
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Customer Service Domestic Voice Lead-BPS
4 days ago
India Hexaware Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...
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Customer Service Domestic Voice Lead-BPS
3 days ago
India Hexaware Full time ₹ 4,00,000 - ₹ 12,00,000 per yearDescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...
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India Hexaware Technologies Full timeManages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...
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India Hexaware Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription• Manages a team of 15 to 20 QA Analysts • To manage transaction quality profile for a customer service process for our domestic client • Participates in design of call monitoring formats and quality standards • Defines Quality Framework, CTQs and implementation of Quality Control Plan • To conduct audits as per defined guideline and...
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SAP BP/SD Consultant
1 week ago
Bengaluru, India People Prime Worldwide Full timeJob Description Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients...
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India Hexaware Technologies Full timeJD: Education Mandatory: Graduates from any stream Desirable: - Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. - Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager - Prior experience in managing excellent...
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Customer Service Domestic Voice Manager-BPS
4 days ago
India Hexaware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription• Provide strategic leadership and oversight for the e-commerce BPO operations, ensuring efficient and effective delivery of voice and non-voice processes. • Drive operational excellence by continuously improving processes, implementing best practices, and fostering a culture of continuous improvement. • Manage client relationships and...
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India Hexaware Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescriptionJD: Education Mandatory: Graduates from any stream Desirable: • Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. • Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager • Prior experience in managing...
