
Customer Service International Voice Lead-BPS
3 days ago
JD Here's a practical, role-focused skill set and supporting guidance for a Telesales and Retention Team Leader. Sections cover core competencies, measurable KPIs, tools/tech proficiency, hiring/interview prompts, coaching/training focus, and quick tips for day-to-day leadership. Core competencies - Leadership & people management: ability to coach, motivate, develop and hold representatives accountable; lead by example on calls. - Sales strategy & execution: create call scripts, campaigns, upsell/cross-sell plans, and retention offers that align with targets and margins. - Customer retention expertise: knowledge of churn drivers, win-back techniques, lifecycle-based retention tactics and loyalty programs. - Communication & influencing: clear verbal coaching, persuasive negotiation, active listening, and rapport-building on phone and digital channels. - Data-driven decision making: interpret call metrics, conversion funnels, churn analytics and use insights to improve performance.
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India Hexaware Technologies Full timeJD Here's a practical, role-focused skill set and supporting guidance for a Telesales and Retention Team Leader. Sections cover core competencies, measurable KPIs, tools/tech proficiency, hiring/interview prompts, coaching/training focus, and quick tips for day-to-day leadership. Core competencies - Leadership & people management: ability to coach, motivate,...
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Domestic Voice Customer Service Lead
1 week ago
India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000Lead Domestic Voice Customer Service SpecialistWe are seeking a skilled Customer Service Lead to join our team. As a key member of our customer-facing department, you will be responsible for managing and resolving customer complaints in a professional and courteous manner.Key Responsibilities:Active listening: Respond to customer inquiries and concerns in a...
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P&O BP
2 weeks ago
India Siemens Technology Full timeJob DescriptionP&O BP & IR Professional - GoaWelcome to Siemens vibrant team at our state-of-the-art facility in Goa We're on the lookout for a skilled and dedicated Business Partner and Industrial Relations Specialist to join us in fostering strong collaborative ties within our organization and with external stakeholders. At Siemens, we're committed to...
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Data Privacy Lead
4 days ago
India Hirenza Full timeJob Description About The Company BP Energy is a leading global energy company committed to providing innovative and sustainable energy solutions. With a rich history spanning over a century, BP Energy has established itself as a key player in the oil, gas, and renewable energy sectors. The company is dedicated to transitioning towards a low-carbon future...
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Data Privacy Lead
2 weeks ago
India Hirenza Full timeJob DescriptionAbout The CompanyBP Energy is a leading global energy company committed to providing innovative and sustainable energy solutions. With a rich history spanning over a century, BP Energy has established itself as a key player in the oil, gas, and renewable energy sectors. The company is dedicated to transitioning towards a low-carbon future by...
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P&O BP
4 days ago
India Siemens Technology Full timeJob Description P&O BP & IR Professional - Goa Welcome to Siemens vibrant team at our state-of-the-art facility in Goa! We're on the lookout for a skilled and dedicated Business Partner and Industrial Relations Specialist to join us in fostering strong collaborative ties within our organization and with external stakeholders. At Siemens, we're committed to...
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India Hexaware Technologies Full timeTo handle Telecom Voice Transactions/Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner.
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India Hexaware Technologies Full timeTo handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner
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India Hexaware Technologies Full timeJD To handle Telecom Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner
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India Hexaware Technologies Full timeTo handle Telecom Non Voice Transactions Request for India based Telecom service provider using various tools to complete a transaction and ensure that transactions are processed in a timely manner also responsible for processing the transactions with efficient and accurate manner