Customer Service Domestic Voice Supervisor-bps
6 days ago
JD: Education Mandatory: Graduates from any stream Desirable: - Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. - Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager - Prior experience in managing excellent customer centricity is desired Experience - Minimum of 2 years as an Assistant Manager - Needs to be high on responsibility and ownership - Should have managed multiple processes and ensured delivery within timelines - Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost - Extensive experience with telephony and workforce management software programs - Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model - Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
- Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities - A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
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Customer Service Domestic Voice Supervisor-bps
2 weeks ago
India Hexaware Technologies Full timeCustomer Service Domestic Voice Supervisor-BPS
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India Hexaware Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescriptionJD: Education Mandatory: Graduates from any stream Desirable: • Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. • Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager • Prior experience in managing...
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Customer Service Domestic Voice Lead-BPS
2 days ago
India Hexaware Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...
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Customer Service Domestic Voice Lead-BPS
2 days ago
India Hexaware Full time ₹ 4,00,000 - ₹ 12,00,000 per yearDescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...
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India Hexaware Technologies Full timeManages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...
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India Hexaware Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescription• Manages a team of 15 to 20 QA Analysts • To manage transaction quality profile for a customer service process for our domestic client • Participates in design of call monitoring formats and quality standards • Defines Quality Framework, CTQs and implementation of Quality Control Plan • To conduct audits as per defined guideline and...
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Customer Service Domestic Voice Manager-BPS
2 days ago
India Hexaware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription• Provide strategic leadership and oversight for the e-commerce BPO operations, ensuring efficient and effective delivery of voice and non-voice processes. • Drive operational excellence by continuously improving processes, implementing best practices, and fostering a culture of continuous improvement. • Manage client relationships and...
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International Voice – Customer Service
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeTCS BPS IS HIRING FOR International Voice – Customer Service Role at Mumbai! Kindly go through the norms below and apply only if it’s relevant for you.Job Role: Customer Service AssociateJob Location: Mumbai (Malad, Thane) Experience required: 1-12 Years in the contact center industryJob Requirement:Candidates with international customer service (VOICE)...
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India Hexaware Technologies Full time ₹ 15,000 - ₹ 1,50,000 per yearJob Description : -Profile - Customer Services (Voice)Shift - Rotational ShiftsWeekly Offs - 2(Rotational)Minimum Qualification - HSC and aboveExperience - 0 to 6Years (Freshers are welcome)Eligibility - Excellent Communication in EnglishSalary - INR 12,500/- (monthly Take Home)Work Location - Bhopal (M.P.)Interview Process Details : -Interview Mode - Face...
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India Hexaware Full time ₹ 1,50,000 per yearDescriptionJob Description: -Profile Customer Services (Voice)Shift Rotational ShiftsWeekly Offs Rotational)Minimum Qualification HSC and aboveExperience to 6Years (Freshers are welcome)Eligibility Excellent Communication in EnglishSalary INR 12,500/- (monthly Take Home)Work Location Bhopal (M.P.)Interview Process Details: -Interview Mode Face to...
